PARTS COUNTERPERSON

Summa Humma Enterprises LLC; Fairfield (ME); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Summa Humma Enterprises LLC in Fairfield, ME is seeking a Full-time Parts Specialist who determines customer parts needs, consults catalogs, quotes price and availability, and arranges freight. You will process requisitions, purchase orders, receipts and transfers, reconcile inventory daily, receive materials from vendors, and ensure accurate paperwork; strong computer and phone skills are required.

HS or equivalent, 3–5 years in customer service with parts distribution; higher wages offered for

Qualifications

• 3-5 years of customer service, with parts distribution experience.
• Computer software skills.
• Mechanical knowledge, parts distribution software, Inventory management.

Responsibilities

• Determine parts needs for customers by phone or in person and communicate resolutions.
• Consult computerized price books, manufacturers' catalogs, and stock records to determine price and availability; call vendors for freight charges as needed.
• Process requisitions, purchase orders, receipts, and transfers; audit and reconcile inventory daily; receive materials from vendors and reconcile discrepancies.

Skills

Customer service

Listening skills

Telephone skills

Education

HS or equivalent

Tech or College preferred

Tools

DIS System or equivalent

Job description

About this position

Position Summary: Responsible for determining the parts needs of customers calling or coming into the store. Consults computerized catalogs and price lists to quote price and availability, freight and pre-pay to customer.

Essential Functions:

1. Listens and communicates with customer by phone or in person to determine the nature of the problem and the resolution. Applies customer relations skills.

2. Consults computerized price books, manufacturer’s catalogs, and stock records to determine the price and availability of the requested part(s). Calls vendors for freight charges as needed.

3. Transacts requisitions, purchase orders, receipts, and transfers following established procedures. Audits and reconciles inventory daily.

4. Receives material from vendors or other locations. Completes paperwork for accounting of material. Reconciles receiving discrepancies after manager review.

Other Functions:

1. Accepts payment and reconciles cash drawer for all departments daily.

2. Coordinates and communicates with other store personnel as needed.

3. Performs other duties as assigned.

Education: HS or equivalent. Tech or College preferred.

Experience: 3-5 years Customer service, with parts distribution experience.

Specific Skills: Computer software skills. DIS System or equivalent preferred, listening and telephone skills.

Specialized Knowledge, Licenses, etc.: Mechanical knowledge, parts distribution software, Inventory management.

Working Conditions: Normal store conditions including parts storage. External activities may include receiving of parts, computer and telephone operations, counter work.

Higher wages available for individuals with a higher degree of experience and proven skill set.

Job Type: Full-time

• Health insurance
• Paid time off

Experience:

• parts: 2 years (Required)

Salary Information

$17 - $25Hourly Wage