Parts Counter Specialist — Customer Service & Admin

Altorfer Cat; Cedar Rapids (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Altorfer Cat is seeking a front counter associate in Cedar Rapids to support parts counter sales, handle cash transactions, and ensure accurate order processing. The role emphasizes strong customer service, teamwork, and reliable operation in a dual office/warehouse setting.

Typical duties include order tracking, vendor processing, and assisting customers with payments while maintaining attention to detail.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Proficient with Word, Excel, Outlook; familiarity with Teams and Acrobat.
• Must be self-starter with good time management and attention to detail.
• Able to lift up to 75 lbs and work with minimal supervision.

Responsibilities

• Assist with customer parts counter sales pickup and bill payment.
• Manage cash transactions and accounting.
• Customer and internal order tracking.
• Process vendors purchasing.
• Assist with customer parts counter sales pickup and bill payment.
• Contribute to the overall positive customer service of the front counter.
• Other duties as assigned
• Previous parts counter selling or consulting experience a plus.
• Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail.

Skills

Customer service

Time management

Organizational skills

Communication skills

Microsoft Office

Problem solving

Attention to detail

Lift 75 lbs

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Microsoft Teams

Adobe Acrobat

Job description

Altorfer Cat is seeking a front counter associate in Cedar Rapids to support parts counter sales, handle cash transactions, and ensure accurate order processing. The role emphasizes strong customer service, teamwork, and reliable operation in a dual office/warehouse setting.

Typical duties include order tracking, vendor processing, and assisting customers with payments while maintaining attention to detail.