Parts Counter Specialist - Customer & Sales

Wagner Equipment Co.; Windsor (CT); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision

Life & AD&D Insurance

401K company contribution

Tuition Reimbursement

Employee Assistance Program

CEFCU benefits access

Discounted phone plans

Job summary

Wagner Equipment Co. in Windsor, CT is seeking a proactive Parts Counter Associate to help customers locate parts for CAT and other brands and to support service shops.

You will handle phone and walk-in requests, maintain accurate notes, process orders and credits, and collaborate with teammates to achieve warehouse and parts goals. The role offers comprehensive benefits and a structured path for growth.

Qualifications

• High School Diploma or GED.
• 1+ years working with parts.
• 1+ years administrative/clerical experience.
• 1+ years customer service experience.
• 1+ years sales experience.

Responsibilities

• Receives phone-in and walk in customers’ request for parts.
• Locates parts for customers on various machines, CAT, and other brands we service.
• Finds parts using automated system.
• Maintains good notes, organized desk for easy and quick access to information.
• Maintains warranty credits/inspections and Warranty return processes.
• Pulls orders.
• Processes Customer and Shop order credits and quotes.
• Puts proper notes on orders for backorder analysts to process backorders.
• Ensures proper shipping instructions are placed on orders.
• Works cooperatively with fellow team members to accomplish warehouse/parts goals.
• Functions as the liaison to the Service Shops for parts backorders.
• Answers phone calls as a primary responsibility in a prompt and professional manner.
• Helps fellow counter personnel find parts information more efficiently.
• Assists the supervisor in projects when called upon.
• Handles on-call duties, assisting customers after hours.
• Appropriately suggests the purchase of additional items when selling a part.
• Provides leads to PSSR’s, Service shops, etc.
• Relays proper parts technical information when necessary.
• Directs customers to the proper service techs, when more information is needed.
• Other duties as assigned by manager

Skills

Parts knowledge

Customer service

Sales experience

Administrative experience

Communication skills

Education

High School Diploma or GED

Tools

Automated parts system

Job description

Wagner Equipment Co. in Windsor, CT is seeking a proactive Parts Counter Associate to help customers locate parts for CAT and other brands and to support service shops.

You will handle phone and walk-in requests, maintain accurate notes, process orders and credits, and collaborate with teammates to achieve warehouse and parts goals. The role offers comprehensive benefits and a structured path for growth.