Parts Counter Specialist & Customer Experience Pro

Wise Auto Group; Redding (CA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Paid time off

Employee discounts

Training

Career advancement

Weekend availability

Job summary

Shasta Harley-Davidson in Redding, CA is seeking a motivated Parts Associate / Parts Counterperson to join our team. You’ll assist customers at the Parts Counter, identify OEM and aftermarket parts, and drive sales.

This role offers hourly pay $19.00–$25.00 plus retail commission, with approximately $1,000/month additional commission potential based on performance. Full-time position with weekend availability and growth opportunities.

Qualifications

• Previous parts counter, automotive, motorcycle, powersports, or dealership experience preferred.
• Retail sales experience strongly preferred.
• Valid driver’s license required.
• Motorcycle endorsement preferred.

Responsibilities

• Assist customers at the Parts Counter, over the phone, and throughout the dealership.
• Identify and locate the correct OEM and aftermarket parts and accessories.
• Understand customer needs and recommend appropriate products and solutions.
• Drive retail parts and accessory sales while providing a first-class customer experience.
• Build parts estimates and accurately process customer transactions.
• Support Service Advisors and Technicians with parts required for repair orders.
• Maintain and track special-order parts and follow up with customers.
• Receive, stock, organize, and maintain parts inventory.
• Assist with cycle counts and maintain inventory accuracy.

Skills

Retail sales

Customer service

Communication

Sales mindset

Multitasking

Job description

Shasta Harley-Davidson in Redding, CA is seeking a motivated Parts Associate / Parts Counterperson to join our team. You’ll assist customers at the Parts Counter, identify OEM and aftermarket parts, and drive sales.

This role offers hourly pay $19.00–$25.00 plus retail commission, with approximately $1,000/month additional commission potential based on performance. Full-time position with weekend availability and growth opportunities.