Parts Associate: Customer-Focused Parts Pro

Sonic Automotive, Inc.; San Diego (CA); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Employee Pricing on Vehicles, Parts &

Free & Discounted Gym Memberships

Travel Discounts on Hotels, Flights & 

Career Growth within a Fortune 500}

Job summary

San Diego Harley-Davidson at Sonic Powersports in San Diego, CA is seeking a full-time Parts Associate to join the Parts Department and assist customers with parts and accessory needs. The role requires customer service excellence, accurate order processing, and inventory support in a fast-paced dealership.

You will greet customers, locate parts, process sales and returns, manage stock, and collaborate with technicians and sales staff to ensure smooth operations. Weekend/evening hours may apply.

Qualifications

• Experience in retail or automotive parts preferred.
• Strong customer service and communication skills.
• Ability to operate point-of-sale system.

Responsibilities

• Provide exceptional customer service to retail customers, technicians, and dealership personnel.
• Greet customers and assist with parts, accessories, merchandise, and product inquiries.
• Look up parts using dealership parts catalogs, electronic systems, and other available resources.
• Process and track customer parts orders, including checking availability, pricing, and order status.
• Accurately process sales, returns, exchanges, and other customer transactions.
• Operate the dealership point-of-sale/cashiering system and accurately handle cash and credit-card transactions.
• Answer incoming telephone calls and assist customers or direct calls to the appropriate department.
• Receive, verify, organize, stock, and maintain incoming parts and merchandise.
• Assist with inventory control, cycle counts, inventory adjustments, and maintaining accurate inventory records.
• Maintain an organized, clean, and professional parts counter and customer-facing area.
• Ensure accuracy when handling part numbers, quantities, pricing, customer orders, and transactions.
• Communicate effectively with customers, technicians, sales personnel, management, and other dealership departments.
• Maintain knowledge of Harley-Davidson parts, accessories, merchandise, and dealership procedures.
• Multi-task and prioritize responsibilities while maintaining accuracy and customer service standards.
• Assist with dealership events, special events, and extended business hours as required.
• Perform other duties and responsibilities as assigned by Parts Department management.

Job description

San Diego Harley-Davidson at Sonic Powersports in San Diego, CA is seeking a full-time Parts Associate to join the Parts Department and assist customers with parts and accessory needs. The role requires customer service excellence, accurate order processing, and inventory support in a fast-paced dealership.

You will greet customers, locate parts, process sales and returns, manage stock, and collaborate with technicians and sales staff to ensure smooth operations. Weekend/evening hours may apply.