Parts Counter Specialist — Customer-Focused, Sales-Driven

Wise Auto Group; Redding (CA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Employee discounts

Job summary

Shasta Harley-Davidson in Redding, CA, seeks a motivated Parts Associate / Parts Counterperson to join our Parts team. You’ll work directly with customers, technicians, and other departments to identify the right OEM and aftermarket parts, provide knowledgeable recommendations, and help keep riders on the road.

This role emphasizes great customer service, product knowledge, and sales skills in a fast-paced dealership environment.

Qualifications

• Previous parts counter, automotive, motorcycle, powersports, or dealership experience preferred.
• Retail sales experience strongly preferred.
• Strong customer service and communication skills.
• Sales-minded with the ability to identify customer needs and solutions.
• Comfortable using computers, inventory systems, electronic parts catalogs, and dealership software.
• Knowledge of Harley-Davidson parts is a strong plus.

Responsibilities

• Assist customers at the Parts Counter, over the phone, and throughout the dealership.
• Identify and locate the correct OEM and aftermarket parts and accessories.
• Understand customer needs and recommend appropriate products and solutions.
• Drive retail parts and accessory sales while providing a first-class customer experience.
• Build parts estimates and accurately process customer transactions.
• Support Service Advisors and Technicians with parts required for repair orders.
• Maintain and track special-order parts and follow up with customers.
• Receive, stock, organize, and maintain parts inventory.
• Assist with cycle counts and maintain inventory accuracy.
• Maintain clean, organized, and properly merchandised parts displays.
• Develop strong product knowledge of Harley-Davidson parts, accessories, and motorcycle fitment.
• Work closely with Service, Sales, and MotorClothes to maximize opportunities throughout the dealership.
• Follow all dealership processes, procedures, and inventory controls.

Skills

Customer service

Communication

Sales-minded

Multitasking

Attention to detail

Team oriented

Reliability

Tools

Inventory software

Electronic parts catalogs

Dealership software

Job description

Shasta Harley-Davidson in Redding, CA, seeks a motivated Parts Associate / Parts Counterperson to join our Parts team. You’ll work directly with customers, technicians, and other departments to identify the right OEM and aftermarket parts, provide knowledgeable recommendations, and help keep riders on the road.

This role emphasizes great customer service, product knowledge, and sales skills in a fast-paced dealership environment.