Parts Counter & Sales Specialist — Growth Role

Hills Machinery Company; Wilmington (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Hills Machinery Company in Wilmington, NC is seeking a Parts Counter and Sales Associate to provide outstanding service to shop customers, technicians, and walk-ins. You will identify parts, reference catalogs and OEM portals, and process orders via phone, online and in-person.

The role requires a HS diploma or GED and at least three years in parts sales or counter operations. Forklift experience is a plus; training is provided to learn internal systems and processes.

Qualifications

• High school diploma or GED required.
• Minimum of three years’ experience in parts sales and/or counter operations.
• Forklift operation experience is a plus.

Responsibilities

• Provide excellent customer service to shop, field technicians and over-counter customers while maintaining Parts KPIs for margin and profit.
• Identify needed parts using catalogs, computer system and OEM portals.
• Maintain knowledge of product offerings to fulfill customer orders.
• Process parts orders by phone, eCommerce and walk-in customers.
• Respond to and manage telephone inquiries from internal and external customers.
• Locate and obtain parts in warehouse.

Skills

Customer service

Parts knowledge

Verbal & written communication

Organizational skills

Basic office equipment

Education

High school diploma or GED

Tools

Forklift operation

Job description

Hills Machinery Company in Wilmington, NC is seeking a Parts Counter and Sales Associate to provide outstanding service to shop customers, technicians, and walk-ins. You will identify parts, reference catalogs and OEM portals, and process orders via phone, online and in-person.

The role requires a HS diploma or GED and at least three years in parts sales or counter operations. Forklift experience is a plus; training is provided to learn internal systems and processes.