Parts Counter and Sales Associate

Hills Machinery Company; Wilmington (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Hills Machinery Company in Wilmington, NC is seeking a Parts Counter and Sales Associate to provide outstanding service to shop customers, technicians, and walk-ins. You will identify parts, reference catalogs and OEM portals, and process orders via phone, online and in-person.

The role requires a HS diploma or GED and at least three years in parts sales or counter operations. Forklift experience is a plus; training is provided to learn internal systems and processes.

Qualifications

• High school diploma or GED required.
• Minimum of three years’ experience in parts sales and/or counter operations.
• Forklift operation experience is a plus.

Responsibilities

• Provide excellent customer service to shop, field technicians and over-counter customers while maintaining Parts KPIs for margin and profit.
• Identify needed parts using catalogs, computer system and OEM portals.
• Maintain knowledge of product offerings to fulfill customer orders.
• Process parts orders by phone, eCommerce and walk-in customers.
• Respond to and manage telephone inquiries from internal and external customers.
• Locate and obtain parts in warehouse.

Skills

Customer service

Parts knowledge

Verbal & written communication

Organizational skills

Basic office equipment

Education

High school diploma or GED

Tools

Forklift operation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Counter and Sales Associate

1003-Service-Wilimington, NC Full Time WILMINGTON, Leland, NC, US

30+ days ago Requisition ID: 1165

Responsibilities

• Provide excellent customer service to shop, field technicians and over counter customers while maintaining Parts KPIs for margin and profit.
• Identifying needed parts, using parts catalogs, computer system and OEM portals.
• Maintain a current knowledge base of all product offerings to identify and fulfill customer orders with required OEM and internal training.
• Process parts orders over phone, eCommerce and walk in customers.
• Respond to and manage telephone inquiries from both internal and external customers.
• Locate and obtain parts in warehouse environment.
• Keep parts counter and parts room neat and clean.
• Performs other related duties as assigned.

Physical Demands and Working Conditions

• Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Stooping, crouching, reaching, standing, and walking are occasionally required.
• Talking, hearing, and seeing with close visual acuity are frequently required.
• Keying data is repetitive motion and is frequently required.
• The position is not substantially exposed to adverse environmental conditions.

Training

We train via Case Web Academy both online and virtual. Will also train alongside one of our Parts managers, for hands on training.

Skills, Knowledge, and Abilities

• Excellent verbal and written communication skills.
• Knowledgeable of techniques of receiving, storing, and issuing parts and supplies.
• Strong organizational and multi-tasking skills.
• Ability to operate basic office equipment such as phone system, computer, fax, and calculator.

Education and Experience

• A high school diploma and/or GED is required.
• A minimum of three years’ experience in parts sales and /or counter operations is required.
• Experienced and/or licensed Forklift operator a plus.

Why Work Here?

“We are a rapidly growing company that believes in Customer Service, our growth is creating great opportunity for development and experience.”

Compensation Negotiable Depending on Experience