Parts Counter Sales Specialist

Forklifts Group; Fresno (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Life & Disability Insurance

401(k) retirement plan with company

Holiday pay & PTO

Sick time (California)

Paid maternity and paternity leave

On-the-job training

Tuition Reimbursement

Leadership Development Initiative

Discounts with GM and Ford

Paid training advancement to Journeym

Tool Loan Program

Safety Eyewear Reimbursement

Company-provided vehicle and phone

Job summary

Forklifts Group in Fresno, CA is seeking a Parts Counter Sales Representative to handle parts sales to internal and external customers over the counter, by phone or online. You will engage in direct sales, maintain positive customer communication, and support the Sales Department with parts requests.

Responsibilities include assisting field and shop technicians, coordinating with suppliers, processing orders, and maintaining an orderly parts warehouse to support our 5S culture.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• Two or more years of experience in a material handling or automotive industry preferred.
• Proficiency in Microsoft Office suite.

Responsibilities

• Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, communicating backorders to customers and technicians.
• Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.
• Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
• Places routine stock and emergency orders with external suppliers.
• Maintains an orderly parts warehouse and bin locations to support the company's 5S culture.
• Processes outbound orders from picking to packing for customers and technicians.
• Performs routine inventories of customer consignments to accurately charge shortages.
• Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
• Resolves customer complaints and issues with a high degree of customer service.
• Processes remanufactured cores to obtain credit from suppliers.
• Assists the Sales Department with parts requests.
• Receives and fills both online and telephone orders for parts.
• Performs other duties of a similar nature as required

Skills

MS Office proficiency

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Forklifts Group in Fresno, CA is seeking a Parts Counter Sales Representative to handle parts sales to internal and external customers over the counter, by phone or online. You will engage in direct sales, maintain positive customer communication, and support the Sales Department with parts requests.

Responsibilities include assisting field and shop technicians, coordinating with suppliers, processing orders, and maintaining an orderly parts warehouse to support our 5S culture.