Parts Counter Sales Associate

Kirby-Smith Machinery, Inc.; Van Alstyne (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Above-Average Industry Pay

Comprehensive Benefits Package (Med/Di

401K Plan with Company Match

Generous PTO & Holidays

Short/Long Term Disability

Growth Opportunities

Paid Training

Family-owned and Operated

Health and Wellness

Incentive Program

Uniforms provided

Job summary

Kirby-Smith Machinery, Inc. is seeking a Parts Counter Sales Associate in Texas. The role focuses on facilitating parts orders from both internal and external customers, delivering timely follow-up, and upholding exceptional customer satisfaction across the branch.

Candidates should have a high school diploma, at least one year of parts experience, and a valid driver’s license. Strong communication skills and knowledge of construction equipment are required for success in this role.

Qualifications

• High School Diploma or Equivalent.
• 1 year of parts experience in heavy equipment or related industry.
• Valid driver's license with acceptable driving record.
• Ability to speak, read, and write in English.
• Excellent verbal and written communication skills.
• Basic knowledge of construction equipment and operating systems.

Responsibilities

• Greet customers entering the branch and assist with parts orders from all communication methods.
• Process parts orders and maintain accurate customer transaction records.
• Follow up on vendor back orders, returns, and invoices to ensure credits.
• Provide timely order status updates and support to deliver reliable service.
• Maintain clean, presentable workspace and assist with on-site deliveries as needed.

Skills

Verbal & written communication

English proficiency

Customer service mindset

Education

High School Diploma or equivalent

Job description

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Parts Counter Sales Associate Benefits

• Above-Average Industry Pay
• Comprehensive Benefits Package (including Medical/Dental/Vision)
• 401K Plan with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-owned and Operated
• Health and Wellness

Additional Parts Counter Sales Associate Benefits

• Incentive Program
• Uniforms provided

Parts Counter Sales Associate Position Purpose

Responsible for facilitating parts orders from internal and external customers by managing inbound and outbound communications with timely follow-up, driving customer satisfaction, creating lifetime relationships, delivering consistent results, and being an indispensable resource.

Parts Counter Sales Associate Essential Functions

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Greets customers as they enter the branch
• Promptly answers incoming phone calls in a professional manner
• Processes parts orders from all methods of communication
• Maintains accurate records of customer transactions in the computer system
• Follows up on vendor back orders and processes vendor invoices promptly
• Follows up on vendor part returns to ensure credit is received
• Promotes continuous employee and customer satisfaction to achieve unparalleled customer service
• Maintains a good understanding of all product lines supported
• Reads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.
• Exhibits professional demeanor in dress, speech, and behavior
• Follows up with customers regarding order status and back-order fulfillment.
• Maintains a clean and presentable workspace by keeping up with general housekeeping daily
• Provides occasional assistance with parts deliveries as needed, ensuring timely and accurate delivery
• Ensures consistent and reliable on‑site attendance
• Performs other job-related duties as assigned

Parts Counter Sales Associate Minimum Qualifications

• High School Diploma or Equivalent
• One (1) year of parts experience, preferably in the heavy equipment or related industry
• Must possess a valid driver's license and maintain an acceptable driving record
• Ability to speak, read, and write in English
• Excellent verbal and written communication skills
• Must possess basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systems

Parts Counter Sales Associate Physical Requirements

• Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend stoop, climb, and reach overhead
• Physical ability to stand and walk throughout the workday
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This position is considered a safety-sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.