PARTS COUNTERPERSON I

Wolter; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Wolter, based in Atlanta, GA, seeks a dedicated support professional for replacement parts. The role involves assisting customers with parts needs, coordinating with technicians, and managing requests efficiently. The ideal candidate shows exceptional customer service skills and the ability to work closely with sales and service teams.

This position demands good organizational skills, computer proficiency, and a commitment to the company’s mission. Physical demands include some lifting and equipment use, in both an office and shop environment.

Qualifications

• Knowledgeable on material handling and construction equipment.
• Excellent customer service attitude.
• Ability to work with sales and service teams.

Responsibilities

• Handle phone calls for parts needs.
• Fill customer requests for parts.
• Assist technicians in identifying required parts.
• Prepare and follow up on parts quotes.

Skills

Customer service orientation

Organizing and managing priorities

Interpersonal skills

Computer proficiency

Job description

Position summary

Provides replacement parts support to our organization.

General Purpose

To assist customers (internal & external) in obtaining replacement parts for the products we support.

Role qualifications

• Must be knowledgeable on the equipment we support (material handling and construction types).
• Must have excellent customer service attitude.
• Must partner with sales and service teams to ensure effective response to customers.

Position responsibilities

• Take phone calls for parts needs.
• Fill customer and internal requests – check all resources if parts aren’t in stock.
• Place requisitions for parts (via computer) as needed for customers.
• Assist our technicians with their parts needs, to include helping them determine which parts are needed.
• Pull parts from stock to fill orders.
• Prepare parts quotes for outside customers – follow up to secure order.
• Complete parts quotes for service jobs, forward to service department.
• Assist walk‑in customers with their parts needs.
• Assist with the annual parts physical inventory.
• If assigned, perform physical inventory of road vans and/or Consignments.
• Back up other parts counter staff.
• Perform other duties or projects as assigned by Regional Parts Mgr.

Essential skills and experience

• Demonstrated customer service orientation.
• Ability to organize and manage multiple priorities.
• Excellent interpersonal and communication skills.
• Good computer proficiency.
• Commitment to company vision and mission.

Nonessential skills and experience

• Awareness of lean business principles.

Reporting to this position

No direct reports.

Physical demands and work environment

• Physical demands: Employee is required to frequently sit, walk, talk, and listen. Employee is required to frequently use hands to finger, handle, or feel objects or controls, including computer and other office equipment. Employee must often stand and walk, and lift and/or move up to 40 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate (general office area); however, while performing the duties of this job, the employee is exposed to noisier shop environments. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.

We are an affirmative action/equal opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.

Our mission is to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.