Parts Counter Representative

JX Truck Center; Mokena (IL); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation package

Equal opportunity employer

Job summary

JX Enterprises is seeking a Parts Counter Representative in Mokena, IL. The role focuses on delivering exceptional customer service at the parts counter, processing orders accurately, and coordinating with service technicians to ensure timely parts availability. Join a long-standing, family-owned company with over 50 years of history.

The position includes a Tuesday–Friday 10:00 a.m.–6:30 p.m. shift and Saturdays 7:00 a.m.–3:30 p.m., with a focus on teamwork and growth within a supportive

Qualifications

• High School or equivalent.
• 3 years of Automotive or truck parts related experience.
• Able to perform accurate cycle-counts.
• Able to order and check-in parts orders.
• Intermediate computer skills.

Responsibilities

• Greet and assist customers at the parts counter, providing friendly and knowledgeable service.
• Accurately process parts orders, ensuring correct parts and delivery timelines.
• Locate and secure parts from vendors for shop jobs and service technicians.
• Provide technical assistance to customers and service technicians with parts.
• Collaborate with team members and leadership to cultivate positive customer experiences.

Skills

Customer service

Parts knowledge

Computer skills

Independent work

Entrepreneurial mindset

Education

High School diploma

Job description

Description

Your Next Big Career Move: Parts Counter Representative

Join the Driving Force Behind JX Enterprises! Why Choose JX?

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment.

Your Next Big Career Move: Parts Counter Representative located in Mokena, Illinois.

Shift: Tuesday-Friday 10:00 a.m.-6:30 p.m. and Saturday 7:00am-3:30 p.m.

The Opportunity (Job Purpose):

• Are you ready to make a visible impact? As our next Parts Counter Representative, you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.
• What You’ll Do Day-to-Day (Essential Duties & Responsibilities):
• Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions while keeping customers informed about special orders and back ordered parts and handling returns if necessary.
• Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.
• Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.
• Provide technical assistance to customers, including assisting service technicians with acquiring parts.
• Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.
• Provide technical assistance to customers, including assisting service technicians with acquiring parts.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

What We’re Looking For (Qualifications & Skills):

• High School or equivalent
• Previous customer service experience
• 3 years of Automotive or truck parts related experience
• Understands and can identify common commodity parts
• Able to perform accurate cycle-counts
• Able to order and check-in parts orders
• Intermediate Computer skills
• Able to work independently
• Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Physical and Mental Demands:

The employee is frequently required to bend, squat, kneel, and crawl/lay on back; reach away from body or shoulder height; climb or balance; lift up to 75 pounds; push or pull; working in areas with fumes or airborne particles; vibration.

What’s In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.