Parts Counter Representative

Jx-Enterprise; Michigan; On-site; USD 38,000 - 52,000; Full time

Job summary

JX Enterprises seeks a Parts Counter Representative in Kalamazoo, MI to deliver exceptional customer service at the parts counter. You will process orders, locate parts from vendors, and assist service technicians with parts.

Strong product knowledge and independence are essential for success in this fast-paced, collaborative role. Join a family-owned company with over 50 years of history and a commitment to growth, teamwork, and community involvement.

Qualifications

• High School diploma or equivalent required.
• Minimum 3 years of automotive/truck parts experience.
• Ability to identify common commodity parts.
• Ability to perform accurate cycle-counts.
• Ability to order and check-in parts.
• Intermediate computer skills.
• Ability to work independently.
• Entrepreneurial mindset with pioneering spirit.

Responsibilities

• Greet and assist customers at the parts counter with friendly, knowledgeable service.
• Process parts orders accurately and ensure parts availability for customers.
• Locate and secure parts from vendors for shop jobs.
• Provide technical assistance to customers and service technicians.
• Guide customers in selecting the right parts with strong product knowledge.
• Collaborate with team and leadership to create positive customer experiences.
• Perform other duties as assigned to support the business.

Skills

Customer service

Parts knowledge

Automotive parts experience

Identify commodity parts

Cycle-counts

Order parts

Check-in parts

Computer skills

Independence

Entrepreneurial spirit

Education

High School or equivalent

Tools

Computer skills

Job description

Description

Your Next Big Career Move: Parts Counter Representative

Join the Driving Force Behind JX Enterprises! Why Choose JX?

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment.

When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.

Your Next Big Career Move: Parts Counter Representative located in Kalamazoo, MI.

Shift: Monday-Friday from 8:00am-4:30pm

The Opportunity (Job Purpose):

• Are you ready to make a visible impact? As our next Parts Counter Representative, you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.
• What You’ll Do Day-to-Day (Essential Duties & Responsibilities):
• Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions while keeping customers informed about special orders and back ordered parts and handling returns if necessary.
• Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.
• Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.
• Provide technical assistance to customers, including assisting service technicians with acquiring parts.
• Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.
• Provide technical assistance to customers, including assisting service technicians with acquiring parts.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

What We’re Looking For (Qualifications & Skills):

• High School or equivalent
• Previous customer service experience
• 3 years of Automotive or truck parts related experience
• Understands and can identify common commodity parts
• Able to perform accurate cycle-counts
• Able to order and check-in parts orders
• Intermediate Computer skills
• Able to work independently
• Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Physical and Mental Demands:

The employee is frequently required to bend, squat, kneel, and crawl/lay on back; reach away from body or shoulder height; climb or balance; lift up to 75 pounds; push or pull; working in areas with fumes or airborne particles; vibration.

What’s In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.