Parts Counter Representative

JX Truck Center; Town of Wausau (WI); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

JX Enterprises is seeking a Parts Counter Representative in Wausau, Wisconsin to deliver exceptional customer service at the parts counter. You will process orders, locate parts from vendors, and assist service technicians with parts, working in a fast-paced, collaborative environment.

The role requires automotive parts experience, customer service background, and strong computer skills. Shift is Monday–Friday, 8:00 a.m. to 4:30 p.m., with a competitive pay rate and comprehensive benefits.

Qualifikationen

• High School or equivalent is required.
• Previous customer service experience is required.
• 3 years of Automotive or truck parts related experience.
• Understanding and ability to identify common commodity parts.
• Ability to perform accurate cycle-counts.
• Ability to order and check-in parts orders.
• Intermediate computer skills are required.
• Ability to work independently.
• Entrepreneurial mindset with pioneering spirit, integrity and a commitment to professional development.

Aufgaben

• Greet and assist customers at the parts counter, provide friendly and knowledgeable service while informing about special orders and back-ordered parts.
• Accurately process parts orders, ensuring correct parts and timely delivery.
• Locate and secure parts from vendors for shop jobs.
• Provide technical assistance to customers and service technicians with parts.
• Use product knowledge to guide customers in selecting the right parts.
• Collaborate with team and leadership to create positive customer experiences.
• Perform other duties as assigned to support the business.

Kenntnisse

Automotive parts experience

Customer service

Cycle counts

Parts ordering

Commodity parts knowledge

Computer skills

Independent work

Entrepreneurial mindset

Identify common parts

Ausbildung

High School or equivalent

Tools

Intermediate computer skills

Jobbeschreibung

Job Type

Full-time

Description

Your Next Big Career Move: Parts Counter Representative

Join the Driving Force Behind JX Enterprises! Why Choose JX?

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don't just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment.

When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.

Your Next Big Career Move: Parts Counter Representative located in Wausau, Wisconsin.

The Opportunity (Job Purpose):

• Are you ready to make a visible impact? As our next Parts Counter Representative, you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.
• What You'll Do Day-to-Day (Essential Duties & Responsibilities):
• Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions while keeping customers informed about special orders and back ordered parts and handling returns if necessary.
• Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.
• Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.
• Provide technical assistance to customers, including assisting service technicians with acquiring parts.
• Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.
• Provide technical assistance to customers, including assisting service technicians with acquiring parts.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

Shift:

Monday-Friday, 8:00 a.m. to 4:30 p.m.

What We're Looking For (Qualifications & Skills):

• High School or equivalent
• Previous customer service experience
• 3 years of Automotive or truck parts related experience
• Understands and can identify common commodity parts
• Able to perform accurate cycle-counts
• Able to order and check-in parts orders
• Intermediate Computer skills
• Able to work independently
• Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Physical and Mental Demands:

The employee is frequently required to bend, squat, kneel, and crawl/lay on back; reach away from body or shoulder height; climb or balance; lift up to 75 pounds; push or pull; working in areas with fumes or airborne particles; vibration.

What's In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

Salary Description

$20-$26/hour, depending on experience

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.