Parts Counter Professional

NAPA Auto Parts; Coos Bay (OR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Career paths

Flexible schedule

Employee discount

PTO & holidays

401(k) match

Health, dental, and vision insurance

Job summary

NAPA Auto Parts in Coos Bay, OR is seeking a Parts Counter Professional who helps customers find the right auto parts, processes orders accurately, and keeps store operations running smoothly.

We’ll teach you NAPA KNOW HOW and support your growth in the automotive world. If you’re eager to learn, reliable, and customer-focused, this is a great place to build a career with a stable, nationally recognized brand.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced retail environment.
• Willingness to learn and grow in automotive products.
• Available to work weekends on a rotating schedule.
• Valid driver’s license.

Responsibilities

• Greet customers and help identify/purchase parts.
• Answer calls with knowledgeable, friendly support.
• Process and fulfill parts orders promptly.
• Pull and prepare inventory for pickup/delivery.
• Use inventory, catalog, and POS systems efficiently.
• Assist teammates during busy periods.
• Stock and organize the store.
• Communicate clearly with customers and staff.
• Maintain a safe, positive workplace.
• Take on additional responsibilities as needed.

Skills

Customer service

Communication skills

Teamwork

Willingness to learn

Basic math

Problem solving

Job description

Benefits:

• Access to multiple career paths, growth, and development opportunities


• Flexible schedule options (where applicable)


• Employee discount


• Paid time off and paid holidays


• 401(k) retirement plan, with match available at some locations


• Health, dental, and vision insurance

Parts Counter Professional About the Role

Our key to serving the community starts with our Counter Sales team — people who deliver excellent customer service with a positive attitude and a willingness to learn. As a Parts Counter Professional, you’ll be the go-to expert at the counter, helping customers find the right automotive parts, processing orders accurately, and keeping operations running smoothly.

No extensive knowledge of auto parts? No problem. We’ll teach you everything you need to know about NAPA KNOW HOW — it’s the reason our customers keep coming back. We’re looking for eager learners who want to grow their knowledge in the automotive world and build a career with a stable, nationally recognized brand.

Store location: 957 S Front St Coos Bay, OR 97420-1482

What You’ll Be Doing

• Greet customers and assist them in identifying and purchasing the correct auto parts


• Answer incoming calls and provide knowledgeable, friendly customer support


• Accurately place, process, and fulfill parts orders in a timely manner


• Pull and prepare inventory orders for customer pick-up or delivery


• Utilize inventory, catalog, and POS systems efficiently


• Support teammates when working with customers and during busy periods


• Assist with stocking and maintaining store organization as part of daily tasks


• Communicate clearly and professionally with customers, teammates, and management


• Maintain a safe, positive, and respectful workplace


• Take on additional responsibilities as assigned by management

What You’ll Need

• Positive attitude, professional conduct, and strong work ethic


• Strong written and verbal communication skills


• Willingness to learn and grow in the automotive industry


• Ability to thrive in a fast-paced environment


• Flexibility to be cross-trained and assist in different areas of store operations


• Basic math skills for order processing and transactions


• Ability to read and understand safety rules, operating instructions, and procedure manuals


• Available to work weekends on a rotating schedule


• Valid driver’s license


• Must be 18 years or older


• Prior automotive or parts experience is a plus, but not required

Physical Requirements

• Stand and walk for the duration of the shift


• Frequently lift up to 50 lbs and occasionally up to 75 lbs


• Bend, reach, climb stairs, and pull parts as needed throughout the shift


• Perform repetitive tasks with accuracy and attention to detail

Pay starting at $15.25/hr, with opportunity for higher pay depending on experience.