Parts Counter Professional

POISON CREEK INC.- NAPA; Helena (MT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Career growth

Flexible schedule

Employee discount

401(k) match

Job summary

NAPA Auto Parts in Helena, MT is seeking a Parts Counter Professional to assist customers, find the right auto parts, and process orders with accuracy. You’ll learn NAPA KNOW HOW and become the go-to counter expert in a fast-paced retail environment.

You'll handle calls, inventory tasks, and sales transactions while maintaining a positive, safe workplace. Training and growth opportunities are available with a trusted, nationwide brand.

Qualifications

• Positive attitude, professional conduct, and strong work ethic.
• Strong written and verbal communication skills.
• Willingness to learn and grow in the automotive industry.
• Ability to thrive in a fast-paced environment.
• Flexibility to be cross-trained and assist in different areas of store operations.
• Basic math skills for order processing and transactions.
• Ability to read and understand safety rules, operating instructions, and procedure manuals.
• Available to work weekends on a rotating schedule.
• Valid driver’s license.
• Must be 18 years or older.
• Prior automotive or parts experience is a plus, but not required.

Responsibilities

• Greet customers and assist them in identifying and purchasing the correct auto parts.
• Answer incoming calls and provide knowledgeable, friendly customer support.
• Accurately place, process, and fulfill parts orders in a timely manner.
• Pull and prepare inventory orders for customer pick-up or delivery.
• Utilize inventory, catalog, and POS systems efficiently.
• Support teammates when working with customers and during busy periods.
• Assist with stocking and maintaining store organization as part of daily tasks.
• Communicate clearly and professionally with customers, teammates, and management.
• Maintain a safe, positive, and respectful workplace.
• Take on additional responsibilities as assigned by management.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Fast-paced environment

Basic math

Safety awareness

Tools

POS systems

Inventory management

Job description

Benefits

• Access to multiple career paths, growth, and development opportunities
• Flexible schedule options (where applicable)
• Employee discount
• 401(k) matching

Parts Counter Professional at NAPA Auto Parts

About the Role

Our key to serving the community starts with our Counter Sales team — people who deliver excellent customer service with a positive attitude and a willingness to learn. As a Parts Counter Professional, you’ll be the go‑to expert at the counter, helping customers find the right automotive parts, processing orders accurately, and keeping operations running smoothly.

No extensive knowledge of auto parts? No problem. We’ll teach you everything you need to know about NAPA KNOW HOW — it’s the reason our customers keep coming back. We’re looking for eager learners who want to grow their knowledge in the automotive world and build a career with a stable, nationally recognized brand.

Store location: 2035 N Last Chance Gulch, Helena, MT 59601

What You’ll Be Doing

• Greet customers and assist them in identifying and purchasing the correct auto parts
• Answer incoming calls and provide knowledgeable, friendly customer support
• Accurately place, process, and fulfill parts orders in a timely manner
• Pull and prepare inventory orders for customer pick‑up or delivery
• Utilize inventory, catalog, and POS systems efficiently
• Support teammates when working with customers and during busy periods
• Assist with stocking and maintaining store organization as part of daily tasks
• Communicate clearly and professionally with customers, teammates, and management
• Maintain a safe, positive, and respectful workplace
• Take on additional responsibilities as assigned by management

What You’ll Need

• Positive attitude, professional conduct, and strong work ethic
• Strong written and verbal communication skills
• Willingness to learn and grow in the automotive industry
• Ability to thrive in a fast‑paced environment
• Flexibility to be cross‑trained and assist in different areas of store operations
• Basic math skills for order processing and transactions
• Ability to read and understand safety rules, operating instructions, and procedure manuals
• Available to work weekends on a rotating schedule
• Valid driver’s license
• Must be 18 years or older
• Prior automotive or parts experience is a plus, but not required

Physical Requirements

This is an active, hands‑on role. Candidates must be able to:

• Stand and walk for the duration of the shift
• Frequently lift up to 50 lbs and occasionally up to 75 lbs
• Bend, reach, climb stairs, and pull parts as needed throughout the shift
• Perform repetitive tasks with accuracy and attention to detail