Parts Counter Professional

POISON CREEK INC.- NAPA; Deer Lodge (MT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Career paths

Flexible schedule

Employee discount

Paid time off

Paid holidays

401k match

Health insurance

Dental insurance

Vision insurance

Advancement opportunities

Training & development

Job summary

Poison Creek Inc.- Napa in Deer Lodge, MT is seeking a Parts Counter Professional to assist customers, identify parts, process orders, and keep the store running smoothly.

No extensive auto parts knowledge is required; we’ll teach you NAPA KNOW HOW. This is a stable, nationally recognized brand with opportunities to grow within the organization, including weekend shifts and on-the-job training.

Qualifications

• Positive attitude, professional conduct, and strong work ethic.
• Strong written and verbal communication skills.
• Willingness to learn and grow in the automotive industry.
• Ability to thrive in a fast-paced environment.
• Flexibility to be cross-trained and assist in different areas of store operations.
• Basic math skills for order processing and transactions.
• Ability to read and understand safety rules, operating instructions, and procedure manuals.
• Available to work weekends on a rotating schedule.
• Valid driver's license.
• Must be 18 years or older.
• Prior automotive or parts experience is a plus, but not required.

Responsibilities

• Greet customers and assist them in identifying and purchasing the correct auto parts.
• Answer incoming calls and provide knowledgeable, friendly customer support.
• Accurately place, process, and fulfill parts orders in a timely manner.
• Pull and prepare inventory orders for customer pick-up or delivery.
• Utilize inventory, catalog, and POS systems efficiently.
• Support teammates when working with customers and during busy periods.
• Assist with stocking and maintaining store organization as part of daily tasks.
• Communicate clearly and professionally with customers, teammates, and management.
• Maintain a safe, positive, and respectful workplace.
• Take on additional responsibilities as assigned by management.

Skills

Customer service

Communication

Teamwork

Fast-paced work

Education

High school diploma or equivalent

Tools

POS systems

Inventory management

Job description

Benefits

• Access to multiple career paths, growth, and development opportunities
• Flexible schedule options (where applicable)
• Employee discount
• Paid time off and paid holidays
• 401(k) retirement plan, with match available at some locations
• Health, dental, and vision insurance
• Employee discounts
• Opportunity for advancement
• Training & development

Parts Counter Professional at Deer Lodge NAPA Auto Parts

About the Role

Our key to serving the community starts with our Counter Sales team - people who deliver excellent customer service with a positive attitude and a willingness to learn. As a Parts Counter Professional, you'll be the go-to expert at the counter, helping customers find the right automotive parts, processing orders accurately, and keeping operations running smoothly.

No extensive knowledge of auto parts? No problem. We'll teach you everything you need to know about NAPA KNOW HOW - it's the reason our customers keep coming back. We're looking for eager learners who want to grow their knowledge in the automotive world and build a career with a stable, nationally recognized brand.

Store location: 201 Cottonwood Avenue Deer Lodge, MT 59722

What You’ll Be Doing

• Greet customers and assist them in identifying and purchasing the correct auto parts
• Answer incoming calls and provide knowledgeable, friendly customer support
• Accurately place, process, and fulfill parts orders in a timely manner
• Pull and prepare inventory orders for customer pick-up or delivery
• Utilize inventory, catalog, and POS systems efficiently
• Support teammates when working with customers and during busy periods
• Assist with stocking and maintaining store organization as part of daily tasks
• Communicate clearly and professionally with customers, teammates, and management
• Maintain a safe, positive, and respectful workplace
• Take on additional responsibilities as assigned by management

What You’ll Need

• Positive attitude, professional conduct, and strong work ethic
• Strong written and verbal communication skills
• Willingness to learn and grow in the automotive industry
• Ability to thrive in a fast-paced environment
• Flexibility to be cross-trained and assist in different areas of store operations
• Basic math skills for order processing and transactions
• Ability to read and understand safety rules, operating instructions, and procedure manuals
• Available to work weekends on a rotating schedule
• Valid driver's license
• Must be 18 years or older
• Prior automotive or parts experience is a plus, but not required

Physical Requirements

This is an active, hands-on role. Candidates must be able to:

• Stand and walk for the duration of the shift
• Frequently lift up to 50 lbs and occasionally up to 75 lbs
• Bend, reach, climb stairs, and pull parts as needed throughout the shift
• Perform repetitive tasks with accuracy and attention to detail