Parts Counter Professional

Rakoski Automotive; Milton (Northumberland County); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible schedule where applicable

Employee discount

Paid time off

401(k) with match where available

Health, dental, vision insurance

Job summary

Rakoski Automotive is seeking a Parts Counter Professional in Milton, PA to serve customers, process parts orders, and support store operations at our NAPA store. You will help customers find the right parts, answer questions, and ensure orders are fulfilled accurately in a fast-paced environment.

We provide on-the-job training, a path for growth, and a supportive team. The role emphasizes customer service, teamwork, and a proactive approach to learning the automotive parts business.

Qualifications

• Positive attitude and professional conduct.
• Strong written and verbal communication skills.
• Willingness to learn and grow in automotive retail.
• Ability to thrive in a fast-paced environment.
• Flexibility to cross-train and assist in different areas.
• Basic math skills for orders and transactions.
• Ability to read safety rules and manuals.
• Weekend availability on a rotating schedule.
• Valid driver's license required.
• 18 years or older.
• Automotive/parts experience is a plus but not required.

Responsibilities

• Greet customers and assist in identifying the correct auto parts.
• Answer calls and provide friendly customer support.
• Process, place, and fulfill parts orders accurately and timely.
• Pull and prepare inventory for pickup or delivery.
• Use inventory, catalog, and POS systems efficiently.
• Support teammates during busy periods and with customers.
• Assist with stocking and store organization daily.
• Communicate clearly with customers, teammates, and management.
• Maintain a safe, positive, respectful workplace.
• Take on additional responsibilities as assigned by management.

Skills

Positive attitude

Communication skills

Willingness to learn

Fast-paced adaptability

Cross-training flexibility

Basic math

Safety procedures reading

Weekend availability

Valid driver’s license

18+ age requirement

Automotive background a plus

Job description

Benefits:

• Access to multiple career paths, growth, and development opportunities
• Flexible schedule options (where applicable)
• Employee discount
• Paid time off and paid holidays
• 401(k) retirement plan, with match available at some locations
• Health, dental, and vision insurance

Parts Counter Professional

About the Role

Our key to serving the community starts with our Counter Sales team - people who deliver excellent customer service with a positive attitude and a willingness to learn. As a Parts Counter Professional, you'll be the go-to expert at the counter, helping customers find the right automotive parts, processing orders accurately, and keeping operations running smoothly.

No extensive knowledge of auto parts? No problem. We'll teach you everything you need to know about NAPA KNOW HOW - it's the reason our customers keep coming back. We're looking for eager learners who want to grow their knowledge in the automotive world and build a career with a stable, nationally recognized brand.

Store location: 402 S Turbot Ave Milton, PA 17847

What You'll Be Doing

• Greet customers and assist them in identifying and purchasing the correct auto parts
• Answer incoming calls and provide knowledgeable, friendly customer support
• Accurately place, process, and fulfill parts orders in a timely manner
• Pull and prepare inventory orders for customer pick-up or delivery
• Utilize inventory, catalog, and POS systems efficiently
• Support teammates when working with customers and during busy periods
• Assist with stocking and maintaining store organization as part of daily tasks
• Communicate clearly and professionally with customers, teammates, and management
• Maintain a safe, positive, and respectful workplace
• Take on additional responsibilities as assigned by management

What You'll Need

• Positive attitude, professional conduct, and strong work ethic
• Strong written and verbal communication skills
• Willingness to learn and grow in the automotive industry
• Ability to thrive in a fast-paced environment
• Flexibility to be cross-trained and assist in different areas of store operations
• Basic math skills for order processing and transactions
• Ability to read and understand safety rules, operating instructions, and procedure manuals
• Available to work weekends on a rotating schedule
• Valid driver's license
• Must be 18 years or older
• Prior automotive or parts experience is a plus, but not required

Physical Requirements

• Stand and walk for the duration of the shift
• Frequently lift up to 50 lbs and occasionally up to 75 lbs
• Bend, reach, climb stairs, and pull parts as needed throughout the shift
• Perform repetitive tasks with accuracy and attention to detail