Parts Counter Attendant

cbroextcx; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k) match

Short-term disability

Long-term disability

Health Savings Account

PTO

Profit Sharing

Job summary

Cleveland Brothers Equipment Co., Inc. is seeking a Parts Counter Attendant to join our team in the Pennsylvania region. The role involves assisting customers with parts, answering phone inquiries, and processing shop orders for Caterpillar and allied parts.

Ideal candidates have mechanical aptitude, product familiarity, and solid computer skills, with a willingness to learn new systems and contribute to a high‑volume parts department at a long‑standing, multi-location Caterpillar dealer.

Qualifications

• Mechanical aptitude required.
• Familiarity with product line.
• Customer service skills required.
• Intermediate computer and keyboarding skills required.
• Ability to learn new systems.

Responsibilities

• Answer parts phone calls.
• Assist customers with their parts needs.
• Issue parts to shop mechanics.
• Place orders for Caterpillar and Allied parts.
• Utilize parts databases and research back-orders.
• Research customer credit status.

Skills

Mechanical aptitude

Product line familiarity

Customer service skills

Intermediate computer skills

Able to learn new systems

Education

Technical/school diploma or relevant experience

Job description

Parts Counter Attendant

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an Parts Counter Attendant.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful parts professionals.

Primary Responsibilities

• Answer parts phone calls.
• Assist customers with their parts needs.
• Issue parts to shop mechanics.
• Place orders for Caterpillar and Allied parts.
• Utilize parts data bases. * Research back-orders.
• Research customer credit status.

Skills / Knowledge / Qualifications

• Mechanical aptitude.
• Familiarity with product line.
• Customer service skills.
• Intermediate computer and keyboarding skills.
• Ability to learn new systems.

Graduate of a technical school, military school, or relevant working experience acceptable to the company.

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us

For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat® dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.