Parts Warehouse / Parts Counter Attendant

Cleveland Brothers CAT; York (York County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Market-leading benefits package

401(k) match

Paid time off (PTO)

Disability insurance

Health savings account

Job summary

Cleveland Brothers Equipment Co., Inc. is actively seeking a Parts Counter / Warehouse associate to join our team. The role involves parts counter sales, customer service excellence, and efficient warehouse duties across parts operations.

You will work under the Parts Manager, operate a forklift, manage orders, and help maintain accurate inventory and paperwork while handling will-call and shop deliveries.

Qualifications

• High School Diploma or GED required.
• Associates degree in a business discipline or technical school preferred.
• Three or more years of customer service in a mechanical/parts environment.
• Must have mechanical aptitude and strong communication skills.
• Intermediate computer skills; able to learn new software (Warrtrack, SIB, etc.).
• Cash and credit card handling/reconciliation experience.
• Ability to lift 50 lbs and work overtime as needed.

Responsibilities

• Maintain a clean, safe work environment.
• Provide strong customer service and parts counter sales.
• Safely operate a forklift and handle parts deliveries.
• Pick, pack, and deliver parts to shop or will-call areas.
• Inspect cores and warranty documentation accurately.
• Support inventory control and documentation tasks.
• Perform shipping/receiving duties and basic freight handling.
• Work independently in a fast-paced environment and adapt as needed.

Skills

Customer service

Mechanical aptitude

Cash handling

Communication skills

Warehouse operations

Education

High School Diploma or GED

Associates degree in business or technical field

Tools

MS Word

Excel

Warrtrack

SIB requests software

Job description

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Parts Counter / Parts Warehouse.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.

At the direction of the Parts Manager, the Parts Counter / Warehouse position will be required to excel in all clerical and warehouse areas of Parts Operations that may include but not be limited to:

Primary Responsibilities

• Maintain a clean safe work environment
• Strong customer service skills
• Parts counter sales
• Safely and efficiently operate a forklift
• Load and unload parts truck and freight deliveries
• Efficiently and accurately pick, put away and deliver parts orders to designated shop and will call areas
• Ability to fabricate hoses
• Ability to inspect and process cores and warranty accurately and efficiently
• Ability to understand the basic principles of inventory control
• The ability to perform tasks with little or no supervision
• Accurately complete all paperwork and required documentation
• Resolve problems and make sound decisions
• Organized and detail oriented with the ability to effectively handle multiple tasks
• Work independently & efficiently in a fast paced environment
• Perform additional tasks as directed
• Work regular overtime as required
• Familiarity with product line a plus
• Responsible to maintain professional behavior consistent with the Mission, Vision and values of Cleveland Brothers

Skills / Knowledge / Qualifications:

• High School Diploma or GED required
• Associates degree in a business discipline or Technical school is preferred

• Three or more years of strong customer service support experience in a mechanical / parts environment, demonstrating ability to quickly learn to use various computer systems is strongly preferred Candidate must have effective written and verbal communication skills
• Must have mechanical aptitude
• Intermediate computer, keyboarding, MS Word and Excel
• Ability to learn new software products: Warrtrack, literature/media requests, SIB requests etc.
• Skilled in cash and credit card handling/reconciliation/refunds

• An appropriate combination of education, skills and experience will be considered
• Basic skills in shipping, receiving, freight in bound and out bound
• Must be able to lift 50 lbs

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us:

Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.