Parts Coordinator

Stulz; Frederick (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Stulz in Frederick, MD is seeking a customer service professional to support aftermarket parts operations. You will help with pricing, documentation, credits, ordering, shipping, and record-keeping while maintaining a warm, professional demeanor with customers, reps and vendors.

You will engage across channels, ensure accuracy, and contribute to a high level of service in a manufacturing environment. 1–2 years in customer service preferred; proficiency in Microsoft Office and SAP is expected.

Qualifications

• Demonstrate commitment to service excellence and a customer first attitude.
• Excellent verbal and written communication skills with customers, reps and stakeholders.
• Professionalism with patience and empathy in time-sensitive situations.
• Ability to learn SAP (ERP system) quickly and apply it to processes.
• Strong decision-making and concise communication skills.
• Interest in helping customers and solving problems.

Responsibilities

• Provide accurate information regarding cost and availability of spare parts.
• Adhere to standards to efficiently process spare components for customers.
• Engage with Sales Representatives and customers via telephone, fax, and written correspondence.
• Maintain meticulous documentation and records.
• Organize and prioritize multiple tasks to improve efficiency.
• Demonstrate initiative to improve processes and customer experiences.
• Document work processes for responsibility area.
• Seek opportunities to enhance service delivery and customer satisfaction.

Skills

Customer service

Verbal and written communication

Patience and empathy

Teamwork

Attention to detail

Self-motivation

Education

High School Diploma

Tools

SAP (ERP system)

Microsoft Office

Job description

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Summary: Under the Supervision of the Parts Sales Manager, you will play a crucial role in ensuring the seamless processing of pricing, documentation, credits, ordering, shipping, and record-keeping for all aftermarket parts. Your ability to maintain a warm, professional demeanor will be essential as you engage with representatives, customers, and vendors, fostering a positive environment that enhances our parts delivery.

Essential Duties and Responsibilities:

• Provide accurate information regarding the cost and availability of spare parts, ensuring customers receive timely and relevant details.
• Adhere to company standards and guidelines to efficiently process spare components for our customers, guaranteeing a high level of service and satisfaction.
• Engage effectively with Sales Representatives and customers through various communication channels, including telephone, fax, and written correspondence, to provide prompt and precise customer service support.
• Exhibit attention to detail in all aspects of your work, ensuring accuracy in documentation and records.
• Utilize excellent organizational skills to manage multiple tasks and priorities effectively, contributing to the overall efficiency of the parts sales process.
• Demonstrate self-motivation and initiative in your role, continuously seeking ways to improve processes and enhance customer experiences.
• Perform additional duties assigned to support the team and the overall objectives of the department.
• Document work processes for the area of responsibility, ensuring clarity and consistency in service coordination and data management.
• Continuously seek opportunities to enhance service delivery, streamline processes, and improve customer satisfaction.

Qualifications / Characteristics :

• Demonstrate commitment to service excellence and a customer first attitude, consistently striving to exceed customer expectations.
• Excellent verbal and written communication skills, effectively conveying information and building positive relationships with customers, sales reps, PSNs and stakeholders.
• Professionalism and ability to display patience and empathy in time-sensitive situations, effectively managing customer complaints and resolving issues.
• Ability to learn and become highly effective in SAP (ERP system).
• Good decision-making and communication skills, analyzing information, considering alternatives, and conveying messages clearly and concisely.
• Interest in helping and working with customers, displaying empathy, active listening, and problem-solving skills.
• Ability to work independently and as a team member, collaborating with colleagues to achieve shared goals and contribute to a positive work environment.

Education / Experience:

• 1-2 years in Customer Service
• Proficiency in Microsoft Office
• High School Diploma
• Part Sales experience preferred but not required.

While performing the duties of this job, the employee is regularly exposed to an office environment in a manufacturing plant.