Parts Coordinator

Pat Kelly Equipment Company, Inc.; Missouri; Ibrido; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Pat Kelly Equipment Company, Inc. is seeking a self-motivated Parts & Product Coordinator to support our dealership's busy parts department. The role handles over-the-counter and phone orders, stocking tools, and coordinating with vendors across the dealer network.

This position offers personalized hybrid training (online and in-person) and the opportunity to contribute to all departments, including sales, rental, service, and parts, in a family-owned setting.

Competenze

• High school diploma or GED or vocational training/certification.
• 1–3 years of mechanical parts experience in construction/agriculture/industrial equipment preferred.
• Familiarity with construction trades and equipment.
• Must be able to work autonomously and as part of a team.
• Good communication and customer service skills.

Mansioni

• Conduct over-the-counter and phone sales of parts, tools, and supplies
• Provide high-quality customer service and aftermarket support for all vendors Pat Kelly Equipment represents
• Research, locate, and coordinate parts orders through Pat Kelly Equipment's dealer network for customer orders and internal service work orders
• Provide insight and product recommendations to in-store customers
• Inform customer base of current or upcoming promotions, events, or opportunities
• Perform routine parts inventory counts and adjustments
• Assist with daily parts shipping/receiving logistics including unloading freight and packaging orders
• Work as a team player to support all departments (sales, rental, service, parts)
• Attend, understand, and implement training provided by OEMs Pat Kelly Equipment represents
• Maintain housekeeping and organization of parts department and warehouse
• Add value and efficiency to daily department operations
• Perform additional tasks and projects as assigned by the department manager

Conoscenze

Self-motivation

Customer service

Attention to detail

Team player

Communication

English proficiency

Problem solving

Mathematical accuracy

Sales skills

Inventory awareness

Formazione

High school diploma or GED

Vocational training preferred

Strumenti

MS Office

Parts ordering systems

Inventory software

Descrizione del lavoro

Job Description

Parts & Product Coordinator:

Pat Kelly Equipment is looking for a self-motivated, dynamic individual who will thrive in a small business environment. The Parts & Product Coordinator will be responsible for assisting with a profitable and successful parts department. In doing so this position is dedicated to providing our customer base with the highest quality dealer aftermarket support through the equipment manufacturers Pat Kelly Equipment represents. This position will be responsible for completing both over-the-counter and phone orders and transactions. Other tasks will include ordering and stocking job site tools and supplies. Personalized hybrid (online and in-person) training on Pat Kelly Equipment's product lines and role as a parts and product specialist will be provided.

Responsibilities:

• Conduct over-the-counter and phone sales of parts, tools, and supplies
• Provide high-quality customer service and aftermarket support for all vendors Pat Kelly Equipment represents
• Research, locate, and coordinate parts orders through Pat Kelly Equipment's extensive dealer network for both customer orders and internal work orders for the service department
• Provide insight and product recommendations to in-store customers
• Inform customer base of current or upcoming marketing promotions, events, or opportunities
• Perform routine parts inventory counts and adjustments
• Assist with daily parts shipping / receiving logistics including unloading freight, receiving orders, and packaging orders
• Work as a team player to support all departments (sales, rental, service, parts) when asked
• Attend, understand, and implement training provided by the equipment manufacturers (OEMs) Pat Kelly Equipment represents
• Perform daily housekeeping and maintenance of parts department and warehouse
• Add value and efficiency to daily department operations
• Perform additional tasks and projects as assigned by the department manager

Skill Requirements:

• Self-motivation and efficiency
• Positive attitude
• Integrity of character and work
• Professional etiquette
• Cohesive and respectful attitude
• Timeliness and accountability
• The ability to work autonomously and as a team player
• Proactive and showing initiative
• Analytical ability and good judgment
• Creativity, bringing new ideas to the table
• Dependable and thorough in tasks
• Excellent customer service
• Personal appearance must be neat and clean
• Common sense to approach situations maturely and -responsibly
• Communication and 'people skills'
• Well-organized and accountable
• Willingness to continually learn
• Must possess sales and customer relations skills
• Embodies company policies and values
• The ability to mentally compute basic arithmetic and make change
• Basic computer skills with knowledge of Microsoft Office software
• The ability to work & learn multiple parts ordering systems & databases
• Troubleshooting and problem-solving skills
• Must speak English clearly and write legibly
• The ability to speak another language is a plus
• Vision and enthusiasm for the job

Education/Experience Requirements:

• High school diploma, GED or vocational training/certification
• 1-3 years of mechanical parts experience in the construction/agriculture/industrial equipment industry is preferred
• Relevant experience or interest in construction equipment, parts inventory management, sales, logistics, merchandising, customer service is preferred
• Candidate must be familiar with the construction trades
• Equipment knowledge or previous parts distribution experience is a plus
• Language: English
• Authorized to work in the U.S.A.
• Valid driver's license/ID and reliable form of transportation to and from work is required

Physical Requirements / Work Environment:

• Local family-owned & operated business
• Primary duties will take place indoors in an office, storefront, and warehouse setting within a dealership environment
• Able to bend, squat, or climb, lift at least 30 lbs, stand or walk for extended periods on slippery or uneven surfaces
• Must also be able to sit in an office setting for extended periods of time
• The position requires constant interaction with the public
• May occasionally work outdoors with exposure to the elements
• Understands the hazards of the jo