Parts Associate

Tilley Harley-Davidson, Inc.; Northern, Statesville (KY, NC); Hybrid; USD 27,000 - 40,000; Full time

Job summary

Tilley Harley-Davidson, Inc. is seeking a Parts & Accessories associate to provide courteous customer service, assist with sales, cashiering, and stocking. You will identify correct Harley parts, quote prices, and help customers find merchandise and services.

Responsibilities include coordinating with service technicians, updating inventories, and ensuring clean, orderly displays. A strong dealer knowledge and friendly demeanor are essential for success.

Qualifications

• Must have ability to get along with a broad customer base.
• Knowledge and experience with Harley-Davidson motorcycles, or the ability to learn quickly.
• Experience with Point-of-Sale & computerized inventory systems.
• Knowledge of motorcycle front end, suspension, and engine components.

Responsibilities

• Provide courteous, knowledgeable assistance to customers; perform cashiering and stocking duties to promote efficient functioning of department.
• Identify correct part numbers specific to a motorcycle.
• Resolve difficult customer problems in a courteous and professional manner.
• Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of Parts and Accessories merchandise and service.
• Handle cash & credit card payments and keep the register accurate.
• Assist customers with determination of Parts & Accessories requirements and research merchandise.
• Update inventory control system and parts catalog.
• Maintain cleanliness and organization of the Parts & Accessories Department.

Skills

Customer service

Harley-Davidson knowledge

POS systems

Parts lookup

Pricing knowledge

Tools

POS systems

Job description

Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.

Job Responsibilities:

• Provide excellence customer service to all of the dealership’s customers.
• Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogs.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing a positive attitude, and demonstrate our commitment to excellent customer service.

Service Department Support

• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
• Take service technicians’ orders for parts and fill them as fast as possible.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Recommend related Parts and Accessories, which may be required for a job.
• Supply cost of parts information on repair orders.
• Update inventory control system and parts catalog.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

Clean & Efficient Parts & Accessories Environment

• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management.

Qualifications:

• Must have ability to get along with a broad customer base.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

Compensation:

• Competitive hourly plan. (27k-40k Annually)
• Health Benefits, Dental, Vision and Life insurance plans.
• Paid time off for vacation and holidays.
• Employee Retail Discount.

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