Parts and Service Manager

Harley-davidson; Atlanta (GA); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Bonuses

Job summary

Harley-Davidson in Atlanta seeks a Parts and Service Manager to lead the P&A department, ensuring smooth operations and strong customer service. The role offers a $75,000 base salary plus 5% commission of Parts and Service gross profit, with income potential around $155,000.

Candidates should have Harley-Davidson motorcycle experience or be willing to learn HD products. Responsibilities include inventory control, staffing, budgeting, merchandising, promotions, and reporting to the Dealer

Qualifications

• Experience with retail sales and inventory management.
• Must have knowledge and experience with servicing of Harley-Davidson motorcycles.
• Experience with Point-of-Sale and Parts & Service management software or the ability to quickly learn due to general knowledge and experience with computers.

Responsibilities

• Set up and maintain a smooth-running, efficient P&A department.
• Ensure P&A personnel are well-trained and available when needed.
• Review stock orders to maintain fast-moving, balanced inventory of P&A.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
• Assist staff when needed.
• Supervise and maintain an accurate up-to-date inventory management and control system.
• Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
• Ensure employees keep a clean and orderly department.
• Generate and review inventory reports from the dealer information system.
• Develop monthly and annual objectives for the department in collaboration with the dealer principal.
• Attend training sessions to keep current with P&A merchandising and inventory control issues.

Skills

Retail sales

Inventory management

Harley‑Davidson knowledge

Customer service

Leadership

Tools

POS software

Parts & Service software

Job description

Harley-Davidson Parts and Service Manager

$75,000 base plus 5% commission of Parts and Service Gross Profit Potential $155,000 income.

Motorcycle experience only will be considered, prefer HD experience.

Various Bonuses

Parts and Service Department Operations

• Set up and maintain a smooth-running, efficient P&A department.
• Ensure P&A personnel are well-trained and available when needed.
• Ensure the needs of the service department are being met.
• Review all stock orders to ensure a fast-moving, balanced inventory of P&A.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
• Assist staff when needed.
• Supervise and maintain an accurate up-to-date inventory management and control system.
• Become familiar and efficient with all phases of the computer system required for service and parts management.
• Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
• Ensure employees keep a clean and orderly department.
• Generate and review inventory reports from the dealer information system.

Management

• Employ sound management practices to ensure the parts department contributes acceptable levels of gross and net profit.
• Maximize return on investment of parts inventory.
• Grow the volume of P&A sales.
• Maintain budgeting revenue and expense objectives.
• Develop advertising and promotional campaigns for merchandise.
• Provide reports to the Dealer Principal, as requested.
• Develop monthly and annual objectives for the department in collaboration with the dealer principal.
• Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.)

Customer Service

• Provides superior customer service to both internal (Service and Sales Department) and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to staff and customers.
• Estimate the length of time to receive back-ordered parts and clearly communicate it to the customer.
• Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Superior Customer Service.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workload of all employees.
• Establish job assignments for all P&A employees within their skill level.
• Set policies and procedures for the P&A department.
• Manage employee performance (evaluate and counsel).
• Maintain records of all employee performance reviews.
• Provide training for all P&A employees (seminars, workshops, P&A sales, inventory management, etc.).
• Oversee Parts to Service Liaison Position.

Qualifications & Job Requirements

• Experience with retail sales and inventory management.
• Must have knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership or has demonstrated the ability to quickly learn them.
• Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.