Parts and Accessories Associate

Smoky Mountain Harley-Davidson; Maryville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Smoky Mountain Harley-Davidson is seeking a Parts and Accessories Associate to provide excellent customer service and assist in maintaining a well-organized retail environment. The ideal candidate should have prior experience with parts and accessories and a strong understanding of Harley-Davidson products.

This role involves processing orders, helping customers with their needs, and ensuring a clean and efficient display area. Retail sales experience is a plus!

Qualifications

• Parts and/or Accessories experience is helpful.
• Ability to get along well with customers.
• Knowledge of servicing Harley-Davidson motorcycles is a plus.
• Experience with Point-of-Sale systems preferred.

Responsibilities

• Process service technicians' parts orders.
• Provide excellent customer service to all customers.
• Research merchandise requirements in catalogs.
• Manage cash register and payment transactions.

Skills

Customer service

Parts and/or Accessories knowledge

Point-of-Sale & Computerized inventory systems

Knowledge of motorcycle components

Job description

Smoky Mountain Harley-Davidson is hiring a Parts and Accessories Associate!

The duties of this position include setting up and maintaining an appealing retail environment and assisting all customers with their shopping and purchase of parts and accessories merchandise.

Retail Sales experience is helpful!

Qualifications

• Parts and/or Accessories experience is helpful!
• Must have ability to get along with a broad customer base.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalog for a particular motorcycle.

Essential Duties and Responsibilities

Service Department Support

• Process service technicians’ orders for parts.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Recommend related parts and accessories, which may be required for a job.
• Supply cost of parts information on repair orders.
• Write Request Orders (RO’s) for customers building or accessorizing their motorcycle.

Customer Service

• Provide excellence customer service to all of the dealership’s internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Assist customers with determination of parts and accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Clean & Efficient Parts & Accessories Environment

• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Become familiar and efficient with all phases of the computer system required for P&A management.

Physical Demands

• The noise level in the work environment is occasionally loud.
• Frequently required to lift up to 20 lbs. of material.
• Occasionally required to bend, stoop, crouch, reach, and lift up to 50 lbs. of material.
• Frequently required to sit or stand throughout course of the work shift.

Working Conditions

• Indoor, climate controlled environment.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other chemical agents commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

EOE