Parts Associate - San Diego Harley-Davidson

SmartRecruiters, Inc.; San Diego (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Employee pricing

Job summary

San Diego Harley-Davidson is seeking a Counter Parts Associate to deliver professional customer service in the Parts Department at our San Diego location. You will help customers with parts and accessories, process sales, and support inventory control in a fast-paced dealership environment.

The role requires accuracy, product knowledge, teamwork, and the ability to multi-task while maintaining a friendly, professional counter. Weekend hours and occasional extended hours are required.

Qualifications

• Previous customer service, retail, cashiering, automotive, powersports, or parts experience preferred.
• Strong Harley‑Davidson or powersports parts knowledge is a plus.
• Basic computer and point-of-sale system proficiency.
• Ability to learn dealership systems, catalogs, inventory procedures, and product information.

Responsibilities

• Provide exceptional customer service to retail customers, technicians, and dealership personnel.
• Greet customers and assist with parts, accessories, merchandise, and product inquiries.
• Look up parts using catalogs, electronic systems, and other resources.
• Process and track customer parts orders, including pricing and status.
• Handle sales, returns, exchanges, and other transactions accurately.
• Operate the POS/cashiering system and process cash/credit transactions.
• Answer calls and direct inquiries to the right department.
• Receive, verify, stock, and maintain parts and merchandise.
• Assist with inventory control and cycle counts.

Skills

Customer service

Retail experience

Cashiering

Automotive parts

Powersports knowledge

Tools

POS system

Job description

• Full-time
• Compensation: up to USD 17.75 - hourly

Company Description

San Diego Harley-Davidson® is known for its year-round perfect weather, diverse scenic routes, and large motorcycle community, which is optimal for our Harley-Riders and Motorcycle Enthusiasts! We have a large selection of New and Pre-owned Harley-Davidson® bikes, experienced technicians, and a fully stocked MotorClothes® Department.

Job Description

Department: Parts
Location: San Diego Harley-Davidson
Employment Type: Full-Time
Pay Rate: $17.75 per hour

POSITION SUMMARY

The Counter Parts Associate is responsible for providing professional and knowledgeable customer service while supporting the daily operations of the Parts Department. This position assists customers with parts and accessory needs, processes sales transactions, answers incoming calls, supports inventory control, and maintains an organized and efficient parts counter.

The Counter Parts Associate is expected to provide a consistently positive customer experience while demonstrating accuracy, attention to detail, product knowledge, and the ability to effectively manage multiple tasks in a fast-paced dealership environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide exceptional customer service to retail customers, technicians, and dealership personnel.
• Greet customers and assist with parts, accessories, merchandise, and product-related inquiries.
• Look up parts using dealership parts catalogs, electronic systems, and other available resources.
• Process and track customer parts orders, including checking availability, pricing, and order status.
• Accurately process sales, returns, exchanges, and other customer transactions.
• Operate the dealership point-of-sale/cashiering system and accurately handle cash and credit-card transactions.
• Answer incoming telephone calls and assist customers or direct calls to the appropriate department.
• Receive, verify, organize, stock, and maintain incoming parts and merchandise.
• Assist with inventory control, cycle counts, inventory adjustments, and maintaining accurate inventory records.
• Maintain an organized, clean, and professional parts counter and customer-facing area.
• Ensure accuracy when handling part numbers, quantities, pricing, customer orders, and transactions.
• Communicate effectively with customers, technicians, sales personnel, management, and other dealership departments.
• Maintain knowledge of Harley-Davidson parts, accessories, merchandise, and dealership procedures.
• Multi-task and prioritize responsibilities while maintaining accuracy and customer service standards.
• Assist with dealership events, special events, and extended business hours as required.
• Perform other duties and responsibilities as assigned by Parts Department management.

CUSTOMER EXPERIENCE EXPECTATIONS

• Maintain a professional, friendly, and approachable demeanor.
• Demonstrate a customer-first attitude in every interaction.
• Listen carefully to customer needs and provide accurate information and solutions.
• Create a positive and efficient experience from initial contact through completion of the transaction.
• Maintain professionalism and composure during periods of high customer volume.
• Protect the accuracy and integrity of customer orders and transactions.

Qualifications

• Previous customer service, retail, cashiering, automotive, powersports, or parts experience preferred.
• Harley-Davidson or powersports parts knowledge is a plus.
• Strong attention to detail and organizational skills.
• Ability to effectively multi-task in a fast-paced environment.
• Strong verbal and written communication skills.
• Basic computer and point-of-sale system proficiency.
• Ability to learn dealership systems, parts catalogs, inventory procedures, and product information.
• Dependable, punctual, and able to work effectively as part of a team.

PHYSICAL & SCHEDULE REQUIREMENTS

• Ability to regularly lift and move parts and merchandise weighing up to 40 pounds.
• Ability to stand, walk, bend, reach, and perform physical activities associated with stocking and organizing inventory.
• Must be available to work weekends, extended hours, and dealership event hours based on business needs.
• Ability to work in a fast-paced retail and dealership environment.
• 401(k) with Company Match
• Paid Time Off, Increases with Tenure
• Closed onThanksgiving & Christmas
• Employee Pricing on Vehicles, Parts & Service
• Free & Discounted Gym Memberships
• Travel Discountson Hotels, Flights & Rentals
• Career Growth within aFortune 500 Company

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location