Parts Assistant-Plaza Collision Center

Asbury Automotive Group; Atlanta (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

401(k) with company match

Employee discounts

Job summary

Asbury Plaza Motors, part of Asbury Automotive Group, seeks an parts specialist to assist customers with parts selection, pricing, and order processing. You will handle over‑the‑counter, phone, and shop orders, ensuring accuracy with shop estimates.

Strong customer service, communication, and basic CDK knowledge are preferred for success in a busy, team‑focused environment. This role emphasizes fast‑paced multitasking, professional interaction with customers, and precise documentation of parts

Qualifications

• Excellent communication and customer service skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency with CDK software is a plus.
• Degree in automotive technology or equivalent military experience.

Responsibilities

• Sell parts to customers over the counter, shop, or phone.
• Assist customers in selecting required parts and upsell where appropriate.
• Provide price quotes, check shop estimates, and ensure correct parts are ordered.
• Maintain inventory flow and billing on service repair orders.

Skills

Excellent communication

Customer service

Multi-tasking

CDK experience

Bi-lingual

Valid driver's license

Education

Degree in automotive technology

Tools

MS Outlook

CDK

Job description

Overview

Asbury Plaza Motors is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States.

Responsibilities

• Sell parts to all customers, over the counter, through the shop, or on the phone.
• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Review body shop estimates to ensure the parts ordered are correct and all pricing is in line with the estimate when applicable.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Notify all necessary parties when special‑ordered parts have been received.
• Pull orders and ensure all parts are tagged with customer names and job number.
• Follow department policy and instructions on the special ordering of parts, plus S.O. aging.
• Follow up on back‑ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient and timely flow of paperwork.
• Make sure all internal requests for parts are billed on service repair order.
• Verify will‑call and back‑order files weekly and return to vendors, or stock items not picked up or required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Qualifications

• Excellent communication and customer service skills, and ability to maintain a professional image and demeanor.
• Ability to multi‑task in a fast‑paced environment.
• Strong computer and phone skills (Internet, MS Outlook) required.
• Proficiency in CDK is a plus.
• Degree in automotive technology or equivalent military experience.
• Bi‑lingual skills are always a plus.
• Minimum age eighteen years.
• Valid driver’s license.
• Ability to pass pre‑employment screen (background and drug test).

Benefits

• Weekly pay
• Paid holidays and paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock awards (select management and front‑line team members eligible)
• Medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings and flex spending accounts (tax‑free)
• Short‑term and long‑term disability plans
• Life insurance (whole life and term)
• 401(k) with company match
• Digital career path tool, continuous training through Asbury’s Internal Learning Management System
• Student loan relief resources, employee assistance program, employee discounts on parts and service repairs, scholarship awards
• Opportunities to join community service initiatives, paid volunteer hours
• Aggressive employee referral program with bonus opportunities

Equal Employment Opportunity Statement

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.