Parts Counter Assoicate-Plaza BMW

Asbury Automotive Group; Atlanta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

401(k) with company match

Medical, vision, dental insurance

Job summary

Asbury Plaza Motors is looking for a Parts Counter Associate to help customers select parts over the counter, shop, or phone. You will support customers, answer inquiries, and ensure accurate ordering while coordinating with the service team.

The role requires strong communication, multi-tasking in a fast‑paced environment, and familiarity with MS Outlook. CDK experience is a plus; a degree in automotive technology is preferred.

Qualifications

• Excellent communication and customer service skills required.
• Ability to multi‑task in a fast-paced environment.
• Proficiency with computer/phone systems; CDK is a plus.

Responsibilities

• Assist customers in selecting parts in a friendly, professional manner.
• Inform customers of companion parts and full product line exposure.
• Handle phone and counter inquiries, provide price quotes and information.

Skills

Communication

Customer service

Multi-tasking

MS Outlook

CDK experience

Education

Automotive technology degree

Tools

CDK

Job description

About Asbury Plaza Motors

Asbury Plaza Motors is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and a commitment to our team members, guests, and partners. Our culture is grounded in our North Star and Compass, powered by our DRIVE values, and focused on becoming the most guest‑centric automotive retailer. We provide a fun, supportive, inclusive environment where team members thrive.

Role Overview

The Parts Counter Associate sells parts to all customers, over the counter, through the shop, or on the phone. The role involves supporting equipment selected by customers, handling phone and in‑person inquiries, ensuring accurate ordering, and maintaining strong communication with the service team.

Key Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Review body shop estimate to confirm the parts ordered are correct and pricing aligns with the estimate when applicable.
• Pull and fill orders from stock.
• Notify parts manager of out‑of‑stock parts or shop materials that need immediate attention.
• Notify all necessary parties when special‑ordered parts have been received.
• Pull orders and ensure all parts are tagged with customer names and job numbers.
• Follow department policy and instructions on the special ordering of parts, including S.O. aging.
• Follow up on back‑ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient and timely flow of paperwork.
• Make sure all internal requests for parts are billed on the service repair order.
• Verify will‑call and back‑order files weekly and return items to vendors or stock items not picked up or required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Requirements

• Excellent communication and customer service skills, with a professional image and demeanor.
• Ability to multi‑task in a fast‑paced environment.
• Strong computer and phone skills required (Internet, MS Outlook). Proficiency in CDK is a plus.
• Degree in automotive technology or equivalent military experience.
• Bi‑lingual is always a plus.
• Must be at least eighteen years of age and have a valid driver’s license.
• Must be able to pass pre‑employment screening (background and drug test).

Company Benefits

• Weekly pay
• Paid holidays & paid time off
• Deferred holiday pay match
• Paid training
• Stock awards (select management and front‑line team members eligible)
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings account & flexible spending accounts (tax‑free)
• Short‑term and long‑term disability plans
• Life insurance (whole life and term)
• 401(k) with company match
• Digital career path tool, continuous training via internal learning management system
• Student loan relief resources, employee assistance program, employee discounts on parts and service repairs
• Scholarship awards, paid volunteer hours, aggressive employee referral program with bonuses.

Equal Employment Opportunity

Asbury Automotive Group is an equal‑opportunity employer. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.