Retail Motorclothes Associate

Rocky Top Harley-Davidson; Pigeon Forge (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

Rocky Top Harley-Davidson in Pigeon Forge is seeking a Retail Merchandise Associate to provide excellent customer service and assist customers in finding the right products. Previous retail and merchandising experience is preferred. Responsibilities include maintaining a clean sales floor and processing transactions.

This role involves a dynamic working environment where you'll engage with customers and enhance their overall shopping experience. Candidates should possess strong communication skills and the ability to work efficiently in a busy retail setting.

Qualifications

• Experience in merchandising, retail sales, or customer service.
• Superior communication and customer service skills.
• Ability to get along with a broad customer base.

Responsibilities

• Greet customers promptly in a courteous and friendly manner.
• Assist customers with their selection of merchandise.
• Maintain cleanliness and organization of sales floor.

Skills

Retail merchandising experience

Customer service skills

Communication skills

Point-of-Sales systems

Microsoft office skills

Job description

Rocky Top Harley-Davidson is hiring a Retail Merchandise Associate for Harley-Davidson motor clothes and accessories! Retail clothing and accessories experience is preferred.

Never a dull moment in retail sales! In this position, you will be enhancing our customers' overall experience and providing excellent customer service by greeting and interacting with customers; offering assistance in finding the right product suitable for the customers and answering any questions they may have. You will also be responsible for maintaining fitting rooms; maintaining a neat and clean sales floor in a visually appealing manner; processing transactions; keeping informed about product offerings.

Rocky Top Harley-Davidson is part of Smoky Mountain Harley-Davidson.

Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

Please apply now.

Qualifications & Job Requirements

• Experience in merchandising, retail sales or customer service
• Superior communication and customer service skills.
• Ability to get along with a broad customer base.
• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.
• Standard computer skills with Microsoft platform preferred.

Essential Duties and Responsibilities

Customer Service

• Greet customers promptly, in a courteous and friendly manner.
• Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.

Retail Sales of General Merchandise

• Assist customers with their selection of merchandise.
• Provide prompt and accurate service at cash register.
• Maintain cleanliness and organization of sales floor and fitting rooms.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Accept cash or credit card payments for merchandise purchases.
• Keep cash register accurate.

Secondary Duties and Responsibilities

Customer Service

• Ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, courteously and accurately.
• Notify customers when special orders or back-ordered items are received.

Retail Sales of General Merchandise

• Point out any sales, specials, or new merchandise to customers.
• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
• Assist with set-up, organization, and staging of dealership special events.
• Sell additional services by pointing out availability of parts, accessories, and services.

Other Duties

• As assigned

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.
• Frequently requires the ability to lift 20 or more pounds of material.
• Occasionally requires the ability to lift up to a 50 pound of material.
• Frequently requires the ability to stand and walk throughout work shift.
• Frequently requires the ability to move about the dealership.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.
• Occasionally work is conducted at outdoor booth sales during special events.
• The noise level in the work environment is usually moderate.
• Occasionally works near moving vehicles.
• Occasionally, exposed to exhaust fumes.

EOE