Parts Analyst

Coric Equipment; Midlothian (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Coric Equipment is seeking a Parts Analyst to assist customers with parts, take orders, provide quotes, and ensure satisfaction. The role includes inventory management, ordering, and locating out-of-stock parts for prompt delivery.

You will handle customer interactions, process orders, and coordinate with vendors. This is a full-time on-site position based in Midlothian, VA, offering benefits and weekly pay via direct deposit.

Qualifications

• Customer service: friendliness, helpfulness, and patience with customers.
• Knowledge of vehicle components and forklift parts.
• Sales: negotiate and close sales.
• Clear communication with customers and coworkers.
• Organizational skills to manage inventory and orders.
• Problem-solving to locate parts and resolve inquiries.
• Basic computer skills with inventory systems and order software.
• Physical stamina to stand, reach, and move in a warehouse.

Responsibilities

• Assist customers in person and over the phone, answering questions about parts.
• Take customer orders via third-party websites and verify part availability.
• Process quotes and close sales.
• Locate out-of-stock parts and coordinate vendor authorizations.
• Create returns paperwork and manage vendor communications.
• Assist with inventory tracking, shelving, and storage.
• Follow up with customers on order status and delivery.
• Operate inventory management and order entry software.
• Support general warehouse duties as needed.

Skills

Customer service

Product knowledge

Sales

Communication

Organizational

Problem-solving

Basic computer skills

Physical stamina

Job description

The Parts Analyst is responsible for assisting customers with their parts needs, including taking orders, providing quotes, and ensuring customer satisfaction. This role also involves inventory management, ordering, and following up on customer orders, as well as locating out-of-stock parts and ensuring their prompt delivery.

Key Responsibilities

• Customer Service: Assist customers in person and over the phone, answer questions about parts, and ensure a positive customer experience.
• Sales: Sell parts to customers, provide quotes, and close sales.
• Order Processing: Take customer orders via third-party websites, verify part availability, and order parts through order software.
• Returns Processing: Locate the correct vendor, contact the vendor for authorizations, and create parts return paperwork in the software.
• Inventory Management: Assist with inventory tracking, shelving, and storage.
• Follow-Up: Contact customers to provide updates on order status, deliveries, and any issues that may arise.
• Problem Solving: Locate out-of-stock parts, handle inquiries, and resolve customer issues.
• Basic Computer Skills: Use inventory management systems, order entry software, and other relevant programs.
• Additional Duties: Assist with general warehouse duties, stocking, and technician assistance as needed.

Required Skills

• Customer Service: Demonstrate friendliness, helpfulness, and patience with customers.
• Product Knowledge: Basic understanding of vehicle components, systems, and their functions, particularly forklift systems and parts.
• Sales Skills: Effectively communicate the benefits of parts, negotiate prices, and close sales.
• Communication Skills: Clearly and accurately communicate with customers and coworkers.
• Organizational Skills: Manage inventory and organize orders through third-party vendors.
• Problem-Solving Skills: Troubleshoot issues, locate parts, and resolve customer inquiries.
• Basic Computer Skills: Proficient in using inventory management systems and other relevant software.
• Physical Stamina: Ability to stand for extended periods, reach for items on shelves, and move around the warehouse.

Pay

• Gets paid weekly through Direct Deposit

Job Type: Full-time

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday