Parts Analyst

BMH; Midlothian (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

BMH is seeking a Parts Analyst to assist customers with parts needs, take orders, provide quotes, and ensure satisfaction. You will also manage inventory, place orders, and locate out-of-stock parts for prompt delivery.

The role emphasizes customer service, parts knowledge (especially forklift components), and efficient use of inventory and order-entry software to support warehouse operations.

Qualifications

• Customer service skills to assist customers in person and by phone.
• Knowledge of vehicle components, especially forklift parts.
• Ability to explain part benefits, negotiate and close sales.
• Clear communication with customers and coworkers.
• Ability to manage inventory and organize orders with vendors.
• Troubleshoot issues and locate parts efficiently.
• Proficiency with inventory management and order software.
• Ability to stand for long periods and move items around a warehouse.

Responsibilities

• Assist customers with parts needs, take orders, provide quotes, and ensure satisfaction.
• Sell parts, provide quotes, and close sales to meet targets.
• Process orders via third-party websites and verify availability.
• Locate out-of-stock parts and coordinate prompt delivery.
• Assist with inventory tracking, shelving, and storage.
• Follow up with customers on order status and delivery updates.
• Troubleshoot issues and resolve customer inquiries about parts.
• Use inventory systems and order-entry software to manage tasks.
• Support general warehouse duties and technician assistance as needed.

Skills

Customer Service

Product Knowledge

Sales Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Basic Computer Skills

Physical Stamina

Job description

The Parts Analyst is responsible for assisting customers with their parts needs, including taking orders, providing quotes, and ensuring customer satisfaction. This role also involves inventory management, ordering, and following up on customer orders, as well as locating out-of-stock parts and ensuring their prompt delivery.

Key Responsibilities

• Customer Service: Assist customers in person and over the phone, answer questions about parts, and ensure a positive customer experience.
• Sales: Sell parts to customers, provide quotes, and close sales.
• Order Processing: Take customer orders via third-party websites, verify part availability, and order parts through order software.
• Returns Processing: Locate the correct vendor, contact the vendor for authorizations, and create parts return paperwork in the software.
• Inventory Management: Assist with inventory tracking, shelving, and storage.
• Follow-Up: Contact customers to provide updates on order status, deliveries, and any issues that may arise.
• Problem Solving: Locate out-of-stock parts, handle inquiries, and resolve customer issues.
• Basic Computer Skills: Use inventory management systems, order entry software, and other relevant programs.
• Additional Duties: Assist with general warehouse duties, stocking, and technician assistance as needed.

Required Skills

• Customer Service: Demonstrate friendliness, helpfulness, and patience with customers.
• Product Knowledge: Basic understanding of vehicle components, systems, and their functions, particularly forklift systems and parts.
• Sales Skills: Effectively communicate the benefits of parts, negotiate prices, and close sales.
• Communication Skills: Clearly and accurately communicate with customers and coworkers.
• Organizational Skills: Manage inventory and organize orders through third-party vendors.
• Problem-Solving Skills: Troubleshoot issues, locate parts, and resolve customer inquiries.
• Basic Computer Skills: Proficient in using inventory management systems and other relevant software.
• Physical Stamina: Ability to stand for extended periods, reach for items on shelves, and move around the warehouse.