Parts Manager

Fixgroup; Mount Juliet (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Plan with Company Match

Accident and Critical Illness Coverage

Short-Term Disability

Employer-paid Life Insurance

Employer-paid Long-Term Disability

Paid Vacation, Holidays, and Sick Days

Employee Assistance Program

Team-oriented working environment

Growth opportunities

Job summary

Fixgroup in Mount Juliet, TN is seeking a reliable Parts Manager to oversee parts and shop supplies, inventory, and support for technicians and service advisors. You will manage ordering, invoicing, returns, and vendor relations while maintaining margins. The role emphasizes organization, communication, and physical tasks, with no weekend work.

The position offers a family-friendly environment, competitive benefits, and growth opportunities in a clean, well-organized shop setting.

Qualifications

• 1 year in any customer service or administration role.
• Fluent in English (written and spoken).
• Able to lift 50 lbs+ and perform physical tasks.
• Able to work in a busy automotive shop environment.

Responsibilities

• Oversee receipt, sorting, labeling of incoming parts and invoices.
• Distribute parts to technicians and departments promptly.
• Maintain organized storage and accurate parts inventory.
• Process invoicing and returns; manage credits with vendors.
• Follow up on parts orders and communicate ETA to advisors.
• Answer phone calls and schedule customer appointments.
• Maintain parts margins and cost controls.
• Collaborate with staff to ensure correct parts are quoted/available.

Skills

Customer Service

Administration

Organizational Skills

Computer literacy

Communication

Math skills

Physical Ability

Tools

Windows

Job description

We are a thriving, family-owned business that is passionate about our employees! We strive to offer a work environment that you not only love, but that allows you to have a work-life balance. We offer a generous time off package, and the best part... we don't work weekends! We offer an environment that is fun, clean and organized, and ready to help you succeed!

The Parts Manager is responsible for managing all aspects of parts and shop supplies (solvent, gloves, pig mat, etc.) within the shop. Part Managers are required to order and receive parts within a timely manner to keep shop production efficiently flowing while maintaining parts margin goals. This role also involves organizing and maintaining inventory, maintaining communication with technicians, managers, advisors and customers.

• Parts Management:
• Oversee the receipt, sorting, labeling, and checking of all incoming parts against the parts list and invoices.
• Ensure accurate matching of parts to confirm they are correct and undamaged.
• Physically check-in (receive) all parts upon arrival using parts lists and Tekmetric.
• Distribution and Organization:
• Distribute parts to the appropriate technicians and departments promptly.
• Organize and maintain parts storage areas to ensure efficient access and use of space, utilizing storage racks, shelving, and bins.
• Store small parts securely, labeling them and keeping them together for safe transportation to technicians.
• Shop Floor Maintenance:
• Keep the shop floor clear of parts by utilizing designated storage areas, and avoiding in-vehicle storage when possible.
• Clean and remove old parts and boxes from the shop once jobs are completed. Collaborate with the General Shop (GS) to maintain a clean environment.
• Invoicing and Returns:
• Process material invoicing by scanning and verifying that all parts are accurately billed, and post invoices before the end of the day.
• Handle returns and credits for parts as necessary, including negotiating credits on damaged parts and following up on credits weekly.
• Order Follow-Up:
• Follow up on parts orders, conducting searches, communicating with dealers, and sourcing components as needed. Verify arrival dates and update advisors on any issues.
• Order and follow up on electronic parts orders, ensuring that they are processed correctly.
• Communication:
• Maintain high-level communication with service advisors, technicians, and vendors regarding parts changes, delays, and pricing to ensure smooth operations.
• Assist the paint shop with parts organization and ensure paintable parts are ready for processing after matching with technicians.
• Maintain a parts margin of 25% or less per month.
• Build professional relationships with parts vendors to aid in keeping margins low by negotiating pricing.
• Ensure quality, price, and timeliness of parts is at top of mind at all times. Keep cost of goods in mind by shopping for quality parts at the best prices.
• Maintain an organized and efficient parts department focusing on cleanliness and accessibility.
• Ensure accurate inventory management (oil filters, oil, bulbs, shop supplies, etc.) and timely distribution of parts to support production goals.
• Collaborate with staff to ensure correct parts are quoted and / or available.
• Foster effective communication with all team members and external vendors to enhance operational efficiency.
• Answering phone calls.
• Scheduling appointments for customers.
• Checking customers and their vehicles in and out.
• Completing other work as needed by the General Manager.
• This comprehensive approach not only emphasizes the core responsibilities of the Parts Coordinator but also highlights the importance of operational efficiency and effective communication within the shop environment.
• Customer Service or Administration Experience: Must have at least 1 year in any customer service or administration related position.
• Organizational Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Computer Knowledge & Ability: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
• Communication Skills: Must be able to communicate in English fluently, in both verbal and in written form.
• Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.
• Physical Demands:
• Must be able to lift more than 50lbs without assistance
• Must be able to get into and out of various vehicles without assistance.
• Must be able to drive a motor vehicle with passengers.
• Must be able to walk / stand for 90% of the day.
• Must be able to work in various weather conditions.
• Great schedule - no late nights or weekends!
• Health Insurance (50%+ company paid premiums)
• Dental Insurance (50% company paid premiums)
• Vision Insurance
• 401K Plan with Company Match
• Accident and Critical Illness Coverage
• Short-Term Disability
• Employer-paid Life Insurance
• Employer-paid Long-Term Disability
• Paid Vacation, Holidays, and Sick Days
• Employee Assistance Program
• Team-oriented working environment
• Growth opportunities

We are proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.