Parts Advisor: Keep Our Service Team Moving

Pritchard Auto Company; Forest City (IA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Employee-Focused Culture

Job summary

Pritchard Auto Company in Forest City, IA is hiring a Parts Advisor to support customers and technicians by providing excellent service, managing inventory, and ensuring parts availability for repairs.

This full-time role requires attention to detail, strong organizational skills, and the ability to work in a fast-paced dealership environment. You will identify parts, assist with orders, and coordinate with service teams to keep shop moving.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer proficiency and ability to learn dealership software systems.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Assist customers in identifying and ordering the correct parts and accessories for their vehicles.
• Provide outstanding customer service while creating a positive and informative experience.
• Promote and sell parts and accessories by making knowledgeable recommendations to customers and technicians.
• Work closely with service technicians to ensure parts are available to support efficient repairs and shop productivity.
• Research, identify, and source automotive parts using manufacturer catalogs and dealership systems.
• Monitor inventory levels and maintain an organized parts department.
• Resolve parts availability issues and coordinate special orders when necessary.
• Locate parts across multiple dealership locations and external suppliers.
• Pick up parts from distributors and vendors as needed.
• Maintain current knowledge of manufacturer parts, products, and dealership programs through ongoing OEM training.
• Support department goals through accuracy, teamwork, and operational efficiency.
• Perform additional duties as assigned.

Skills

Strong customer service

Communication skills

Basic computer proficiency

Attention to detail

Organizational skills

Ability to work in fast-paced env

Valid driver's license

Education

High school diploma or equivalent

Tools

Dealership software systems

Electronic parts catalogs

Forklift operation

Job description

Pritchard Auto Company in Forest City, IA is hiring a Parts Advisor to support customers and technicians by providing excellent service, managing inventory, and ensuring parts availability for repairs.

This full-time role requires attention to detail, strong organizational skills, and the ability to work in a fast-paced dealership environment. You will identify parts, assist with orders, and coordinate with service teams to keep shop moving.