Parts Advisor

Pritchard-Auto-Company; Forest City (IA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Employee-Focused Culture

Job summary

Pritchard-Auto-Company in Forest City, IA is seeking a Parts Advisor to join our service team. This full-time role supports customers and technicians by ensuring the right parts are available and correctly stocked, enabling efficient repairs.

You will identify parts, answer inquiries, and work with service staff to maintain inventory and process orders. A strong attention to detail and excellent communication are essential for success in this fast-paced dealership environment.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Basic computer proficiency and ability to learn dealership software systems.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Identify and order correct parts and accessories for customers.
• Provide outstanding customer service and accurate information.
• Promote and sell parts by making informed recommendations.
• Collaborate with service staff to ensure parts availability.
• Research and source parts using catalogs and systems.
• Monitor inventory and keep the parts department organized.
• Coordinate special orders and locate parts across locations.
• Handle pickup of parts from distributors as needed.
• Maintain up-to-date knowledge of parts and dealership programs.
• Support department goals through accuracy and teamwork.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Fast-paced environment

Driver's license

Education

High school diploma or equivalent

Tools

Dealership software systems

Electronic parts catalogs

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Advisor

Reg Full Time Forest City, IA, US

2 days ago Requisition ID: 1452

Salary Range: $22.00 To $26.00 Hourly

Parts Advisor

Help Keep Our Service Team Moving

The Parts Advisor plays a key role in supporting both customers and technicians by providing exceptional service, maintaining accurate inventory, and ensuring the right parts are available when needed. This position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced dealership environment.

If you enjoy helping customers, solving problems, and working as part of a team, we'd love to hear from you.

What You'll Do

• Assist customers in identifying and ordering the correct parts and accessories for their vehicles.
• Provide outstanding customer service while creating a positive and informative experience.
• Promote and sell parts and accessories by making knowledgeable recommendations to customers and technicians.
• Work closely with service technicians to ensure parts are available to support efficient repairs and shop productivity.
• Research, identify, and source automotive parts using manufacturer catalogs and dealership systems.
• Monitor inventory levels and maintain an organized parts department.
• Resolve parts availability issues and coordinate special orders when necessary.
• Locate parts across multiple dealership locations and external suppliers.
• Pick up parts from distributors and vendors as needed.
• Maintain current knowledge of manufacturer parts, products, and dealership programs through ongoing OEM training.
• Support department goals through accuracy, teamwork, and operational efficiency.
• Perform additional duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Reporting Structure

Reports To: Parts Manager

Qualifications

Required

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer proficiency and ability to learn dealership software systems.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Preferred

• Experience using electronic parts catalogs and dealership management systems.
• Forklift experience or ability to operate material handling equipment safely.

Physical Requirements

• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, reach, and perform repetitive movements throughout the workday.
• Ability to safely operate forklifts and other warehouse or material-handling equipment as required.

Why Join Pritchard Companies?

• Be part of a 100+ year legacy
• People-first culture
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee-Focused Culture

Pritchard Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.