Parts Advisor

Volvo Cars Westport; Westport (CT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Advancement opportunities

Job summary

Volvo Cars Westport is seeking an Automotive Parts Advisor to assist technicians and customers with accurate parts selection and sourcing. You will manage part inquiries, prepare estimates, invoices, and orders while maintaining an organized parts department.

The ideal candidate has strong knowledge of automotive parts, excellent communication skills, and experience with computerized catalogs and inventory systems.

Qualifications

• Experience with automotive parts and dealer operations.
• Proficient in reading repair terminology.
• Strong communication and customer-service skills.
• Able to use computerized parts catalogs and inventory systems.
• Reliable and detail-oriented in a fast-paced environment.
• Valid driver's license preferred.

Responsibilities

• Identify and source automotive parts for repairs and customer needs.
• Assist technicians and customers with accurate parts selection.
• Prepare parts estimates, invoices, and orders.
• Maintain accurate parts inventory and organize the parts department.
• Research availability, pricing, and specifications through catalogs and supplier systems.
• Coordinate with vendors and follow up on special orders and backorders.
• Receive, inspect, label, and stock incoming parts.
• Process returns and warranty-related parts.
• Provide professional, knowledgeable customer service.
• Maintain a clean, organized, and efficient parts area.

Skills

Automotive parts knowledge

Customer service

Inventory systems

Parts catalogs

Communication skills

Organization

Tools

Inventory software

Job description

About the Role

We are looking for a knowledgeable and customer-focused Automotive Parts Advisor to join our team. The ideal candidate understands automotive parts and repair needs, provides excellent customer service, and can efficiently source and sell parts to technicians, customers, and vendors.

Responsibilities

• Identify and source automotive parts for repairs and customer needs.
• Assist technicians and customers with accurate parts selection.
• Prepare parts estimates, invoices, and orders.
• Maintain accurate parts inventory and organize the parts department.
• Research availability, pricing, and specifications through parts catalogs and supplier systems.
• Coordinate with vendors and follow up on special orders and backorders.
• Receive, inspect, label, and stock incoming parts.
• Process returns and warranty-related parts.
• Provide professional, knowledgeable customer service.
• Maintain a clean, organized, and efficient parts area.

Qualifications

• Previous automotive parts or dealership experience preferred.
• Strong knowledge of automotive parts and repair terminology.
• Excellent communication and customer-service skills.
• Ability to use computerized parts catalogs and inventory systems.
• Strong organizational and multitasking abilities.
• Reliable, detail-oriented, and able to work effectively in a fast-paced environment.
• Valid driver's license preferred.

What We Offer

• Competitive pay
• Health, dental, and vision benefits
• Paid time off
• Employee discounts
• Opportunities for advancement