Parts Counter Advisor

Palmen-Auto-Stores; Kenosha (WI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short/Long Term Disability

401k with company match

Paid time off

Employee discounts on vehicles and/or部

Job summary

Palmen-Auto-Stores is seeking a Parts Counter Advisor to join our Parts Department. The role supports sales, pricing, and inventory, helping customers and the service department locate required parts, including challenging items in today’s market.

Pricing, billing, and inventory control are key responsibilities. Experience in auto parts sales is preferred; strong attention to detail and customer satisfaction are essential.

Qualifications

• Attention to detail and customer-focused approach are essential.
• Previous auto parts sales experience is preferred.
• Ability to read and interpret the parts catalog and pricing information.

Responsibilities

• Oversee the parts sales process from start to finish.
• Converse effectively with customers and service staff about parts status.
• Read and understand the parts catalog when looking up specific parts.
• Answer phone calls, provide price quotes, and relay information to customers.
• Verify parts with body shop estimates and ensure pricing aligns with estimates.

Skills

Attention to detail

Customer service

Problem solving

Education

High School Diploma or equivalent

Job description

We've recently changed our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.

• Automotive Industry-leading compensation, competitive wages, optional bonus plans
• Paid training hours
• Health, Dental, Vision, Life, Short and Long Term Disability, and other insurance options (Full Time Only)
• 401k with company match (Full Time Only)
• Paid time off (Full Time Only)
• Discounts on vehicle purchases and parts

About The Position

Reporting to our Parts Director, our Parts Counter Advisor is an integral part of our Parts Department responsible for the sales and inventory process. Success in this role requires attention to detail, passion for customer satisfaction, and the ability to problem solve. You'll be expected to assist both our customers and our service department in locating needed parts, some of which can be challenging to attain in today's market. Pricing, billing, and inventory will also be an important part of the process. Experience selling auto parts is preferred although not required.

Responsibilities (not limited to):

• Oversee the parts sales process from start to finish
• Converse effectively/efficiently to customers and employees regarding customer parts status
• Read and understand the parts catalog when looking up and speaking to specific parts
• Answer phone calls, provide price quotes and other information to customers
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate

Qualifications:

• High School Diploma or equivalent and prior auto parts sales experience (preferred)
• Eager to improve in a dynamic work environment