Parts Advisor

Jobtailor; Washington (District of Columbia); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Washington, DC is seeking a customer support specialist focused on automotive parts to assist customers and internal teams with parts questions in person, by email, or by phone.

You will communicate estimated shipping and arrival times, support technical parts inquiries, and accurately record parts transactions in the Dealer Management System while prioritizing a high volume of work to meet daily metrics.

Qualifications

• 1-3 years of experience in the automotive industry preferred.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office Suite and Dealer Management Systems.

Responsibilities

• Assist customers and internal teams with parts related questions in person, via email and/or on phone.
• Effectively communicate estimated parts ship and arrival times, and provide support for technical parts questions.
• Accurately record parts transactions and data into our Dealer Management System.
• Prioritize and efficiently manage a high volume of work and meet deadlines.
• Maintain daily metric goals.
• Perform other duties as needed.

Skills

Parts Management

Data Entry

Transaction Recording

Technical Parts Support

Microsoft Office

Tools

Reynolds and Reynolds

POS Systems

Job description

• Assist customers and internal teams with parts related questions in person, via email and/or on phone
• Effectively communicate estimated parts ship and arrival times, and provide support for technical parts questions
• Accurately record parts transactions and data into our Dealer Management System
• Prioritize and efficiently manage a high volume of work and meet deadlines
• Maintain daily metric goals
• Perform other duties as needed

Requirements

• 1-3 years of experience in the automotive industry preferred
• Ability to work in a fast-paced environment
• Subaru experience preferred
• Strong written and verbal communication skills as well as organizational skills
• Proficient with Microsoft Office Suite, Reynolds and Reynolds, Dealer Management System and/or Point of Sales (POS) systems

Core Competencies

Demonstrates expertise in customer support within the automotive industry, with a focus on effective communication, parts management, and proficiency in Dealer Management Systems. Capable of managing high volumes of work while meeting daily metric goals and deadlines.

Highest-signal resume keywords

• Automotive Industry Experience
• Subaru Experience
• Dealer Management System Proficiency
• Microsoft Office Suite Proficiency
• Strong Communication Skills

ATS Optimization Keywords

Hard Skills

• Parts Management
• Data Entry
• Transaction Recording
• Technical Parts Support
• Metric Goal Management

Soft Skills

• Organizational Skills
• Time Management
• Customer Service

Industry Keywords

• Automotive
• Parts Transactions
• Fast-Paced Environment

Tools & Technologies

• Reynolds and Reynolds
• Point of Sales (POS) Systems