Parts Advisor

Lithia Motors; Klamath Falls (OR); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Job summary

Lithia Ford of Klamath Falls is hiring a Parts Advisor to join our team. This role involves greeting customers, answering questions, checking stock, and processing parts orders with accuracy.

You will coordinate with the Service Team to ensure timely parts delivery and create invoices in ADP. The ideal candidate has 2+ years of customer service or sales experience, strong communication skills, and knowledge of automotive parts.

Qualifications

• 2+ years of prior customer service and/or sales experience.
• Prior experience as a Parts Advisor highly preferred.
• Strong customer service and communication skills.
• Knowledge about automotive parts, components and systems.
• Acceptable driving record and a valid driver's license.

Responsibilities

• Answer telephone and greet customers in a friendly and professional manner.
• Communicate with customers and vendors via phone, in-person or email.
• Assist customers by answering questions, checking stock availability and taking parts orders.
• Maintain clean and professional appearance of counter, work area and stockroom.
• Coordinate parts with Service Team for vehicle repair and service.
• Order parts from suppliers based on requests.
• Create accurate invoices in ADP.
• Receive, unpack and store parts; ensure they are readily available.
• Verify quantities and costs against invoices and purchase orders.
• Keep perpetual inventory records and control stock.

Skills

Customer service

Sales

Communication

Team player

Education

High School diploma or equivalent

Tools

ADP invoicing

Job description

Dealership: L0227 Lithia Ford of Klamath Falls Lithia Ford of Klamath Falls Hiring: Parts Advisor Pay: Commission based pay plan. Schedule: Tuesday - Saturday, 9:00am - 6:00pm

Why Join Our Team?

At Lithia Ford of Klamath Falls, we're committed to delivering an exceptional ownership experience while fostering a workplace where our employees can thrive. As part of Lithia & Driveway, the largest automotive retailer in the world and a Fortune 150 company, you'll have the stability of an industry leader combined with the supportive, team-oriented culture of a local dealership.

What You'll Do

Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards. Communicate effectively with customers and vendors via phone, in-person or email. Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process. Maintain clean and professional appearance of counter, work area and stockroom. Interact with Service Team to coordinate parts for vehicle repair and service. Order parts from suppliers based on service department and customer requests. Create accurate invoices in ADP. Receive, unpack and store parts in appropriate storage areas so they are readily available when needed. Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records. Specifies parts accurately. Takes inventory, maintains records of goods received and keeps perpetual inventory controls

What You'll Bring

2+ years of prior customer service and/or sales experience required. Prior experience as a Parts Advisor highly preferred. Strong customer service and communication skills. Knowledege about automotive parts, components and systems. Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
• Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!