Parts Advisor

Lithia Motors; Klamath Falls (OR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Lithia Learning Center

Job summary

Lithia Ford of Klamath Falls is seeking a Parts Advisor to greet customers, answer questions, check stock, and take parts orders in a fast, friendly manner. You’ll work with the service team to source parts and process invoices, ensuring accuracy and timely service.

We offer a commission-based pay plan and a Tuesday–Saturday, 9:00am–6:00pm schedule. A high school diploma and solid automotive parts knowledge are required, with a strong emphasis on customer service and teamwork.

Qualifications

• 2+ years of customer service and/or sales experience.
• Experience as a Parts Advisor preferred.
• Strong customer service and communication skills.
• Knowledge about automotive parts, components and systems.
• Valid driver’s license and good driving record.

Responsibilities

• Answer telephone and greet customers in a friendly, professional manner.
• Assist customers by answering questions, checking stock, and taking parts orders.
• Coordinate parts with service department and customers; create invoices in ADP.
• Receive, unpack and store parts; maintain organized storage areas.
• Specify parts accurately and maintain perpetual inventory records.

Skills

Customer service

Sales experience

Communication skills

Automotive parts knowledge

Education

High School diploma or equivalent

Job description

Dealership:L0227 Lithia Ford of Klamath FallsLithia Ford of Klamath FallsHiring: Parts AdvisorPay: Commission based pay plan.Schedule: Tuesday - Saturday, 9:00am - 6:00pmWhy Join Our Team?At Lithia Ford of Klamath Falls, we're committed to delivering an exceptional ownership experience while fostering a workplace where our employees can thrive. As part of Lithia & Driveway, the largest automotive retailer in the world and a Fortune 150 company, you'll have the stability of an industry leader combined with the supportive, team-oriented culture of a local dealership.What You'll DoAnswer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.Communicate effectively with customers and vendors via phone, in-person or email.Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.Maintain clean and professional appearance of counter, work area and stockroom.Interact with Service Team to coordinate parts for vehicle repair and service.Order parts from suppliers based on service department and customer requests.Create accurate invoices in ADP.Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.Specifies parts accurately.Takes inventory, maintains records of goods received and keeps perpetual inventory controlsWhat You'll Bring2+ years of prior customer service and/or sales experience required.Prior experience as a Parts Advisor highly preferred.Strong customer service and communication skills.Knowledege about automotive parts, components and systems.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.