Parts Advisor

FPS Distribution Ltd; Carlisle (Cumberland County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Exclusive discounts from major retailers

Opportunities for career progression

Free pension advice

Access to Health and Financial tools

Performance-based bonus

Discount on car parts

Job summary

A leading parts supplier is seeking a Parts Advisor located in Cumberland County, Carlisle. The role includes tasks such as taking orders, upselling, and outbound calling to enhance customer awareness. Ideal candidates will be punctual, organised, and possess strong communication skills to build rapport with local customers. This position offers opportunities for career progression, exclusive discounts, and a performance-based bonus.

Qualifications

• Punctual and efficient, working effectively towards deadlines.
• Pro-active and enthusiastic in customer interactions.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

Responsibilities

• Taking orders over the telephone and upselling.
• Outbound calling to promote customer awareness and increase sales.
• Building rapport with local customers.
• Promoting offers and discounts actively.
• Ensuring correct orders to limit returns.

Skills

Communication skills

Organisational skills

Empathy

Proactive attitude

Empathy

Job description

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.

With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long‑term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Qualifications

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro‑active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

Benefits

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1,000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance‑based bonus, paid monthly.
• Discount on car parts.

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Alliance Automotive Group is an equal opportunities employer.