Store Parts Professional

NAPA Auto Parts; Tolland (CT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Outstanding health benefits

401K

Opportunities for career growth

Job summary

Join a leading company as a Store Parts Professional where you will provide exceptional customer service, assist with parts inquiries, and maintain store operations. This role offers a dynamic work environment with opportunities for growth. Ideal candidates will have strong communication skills, a high school diploma, and ASE certification. Enjoy competitive health benefits and a supportive culture in a stable Fortune 200 company.

Qualifications

• Able to establish and maintain good relations with customers.
• Be ASE Parts Specialist certified.
• Capable of lifting and moving parts/boxes up to 60 pounds.

Responsibilities

• Provides prompt and courteous service to all customers.
• Maintains customer satisfaction by resolving issues.
• Processes orders with a high degree of accuracy.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Diploma

Tools

TAMS Point-of-Sale System

Job description

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NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time.

The Role

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel.

A Day In The Life

1. Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and understanding customer needs.
2. Maintains customer satisfaction by serving all customers, securing the right part, and resolving customer issues.
3. Demonstrates professional attitude, conduct, and appearance.
4. Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods.
5. Provides sales support functions by processing stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of the store and displays.
6. Participates in training as needed and required.
7. Performs all other associated tasks as assigned by management.

What You’ll Need

• High School Diploma, or equivalent, required.
• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service.
• Capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly.
• Demonstrate excellent communication and organizational skills.
• Enjoy working with people in a fast-paced setting; be competitive, yet able to work calmly under pressure.
• Be ASE Parts Specialist (automotive) certified.
• Have a working knowledge of the store’s service area and be able to operate a vehicle with a manual transmission.
• Able to work retail hours at any store location as assigned by management.

And If You Have This, Even Better

• Capable of operating TAMS point-of-sale system and cataloging.
• Able to process cash, check, and credit card transactions.
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
• Able to work on feet (stand and walk) for entire shifts.
• Capable of lifting and moving parts/boxes up to 60 pounds.
• Able to bend or stoop to floor shelves and reach upper shelves with stool or ladder.
• Able to move heavy equipment with moving aids like hand trucks, barrel dollies, hydraulic lifts, etc.

Why NAPA may just be the right place for you:

• Outstanding health benefits and 401K.
• Stable Fortune 200 company with a family-like culture.
• Supportive company culture that values hard work and employee well-being.
• Opportunities for career growth and ongoing development.

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GPC recruits without regard to sex, race, creed, color, religion, marital status, national origin, citizenship, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, veteran status, or other protected characteristics. Recruitment is based on ability, achievement, experience, conduct, and legitimate business reasons.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail