Partnerships Support Program Lead

OpenAI; San Francisco (CA); On-site; USD 216,000 - 240,000; Full time

Job summary

OpenAI is seeking a Program Manager to lead support readiness and operational programs for cloud partnerships. You will collaborate with Engineering, Product, Support Delivery, and external partners to translate complex requirements into scalable support experiences.

You will shape partner-specific customer journeys, workflows, escalation paths, and ownership models while driving continuous improvements to customer outcomes. Strong coordination with multiple teams is essential.

Qualifications

• 8+ years in program management, support ops, or partnerships in tech.
• Experience translating requirements into scalable support processes.
• Ability to work with Engineering, Product, and GTM teams.

Responsibilities

• Lead support readiness for cloud partnerships and launches.
• Define partner customer journeys, workflows, escalation paths.
• Collaborate with Engineering, Product, and external partners.
• Establish metrics and operating rhythms to monitor health.
• Apply AI and automation to optimize partner support workflows.

Skills

Program management

Partnerships

Customer support operations

Cloud platforms

Cross-functional collaboration

Job description

OpenAI is seeking a Program Manager to lead support readiness and operational programs for cloud partnerships. You will collaborate with Engineering, Product, Support Delivery, and external partners to translate complex requirements into scalable support experiences.

You will shape partner-specific customer journeys, workflows, escalation paths, and ownership models while driving continuous improvements to customer outcomes. Strong coordination with multiple teams is essential.