Technical Program Manager - AI-Powered Support Delivery

OpenAI; San Francisco (CA); Hybrid; USD 216,000 - 240,000; Full time

Job summary

OpenAI is seeking a Technical Program Manager for its Senior Support Engineering team in San Francisco. This hybrid role involves leading the establishment of foundational support practices and engaging cross-functionally with teams to enhance customer experience.

With 8+ years of experience required, candidates should excel in program management and automation tools. The role offers a competitive salary range of $216K - $240K and the opportunity to influence operational success within the organization.

Qualifications

• 8+ years of experience in program management, operations, or support engineering.
• Experience with scalable processes and tooling.
• Exceptional communication and problem-solving skills.

Responsibilities

• Lead Tier 3 support delivery programs for strategic customers.
• Partner with leadership to define program experience and operations.
• Identify and implement tools and automation to enhance customer support.

Skills

Program management

Systems building

Customer advocacy

Automation

Data science

Tools

Dashboards

ETL pipelines

Low-code apps

Job description

OpenAI is seeking a Technical Program Manager for its Senior Support Engineering team in San Francisco. This hybrid role involves leading the establishment of foundational support practices and engaging cross-functionally with teams to enhance customer experience.

With 8+ years of experience required, candidates should excel in program management and automation tools. The role offers a competitive salary range of $216K - $240K and the opportunity to influence operational success within the organization.