Partnerships Success Manager

Mondo; Short Hills (NJ); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K

PTO

Job summary

Mondo is seeking a Partnerships Success Manager in a hybrid role based near Short Hills, NJ. You will connect supply partners with internal teams to optimize monetization and campaign execution.

You will manage relationships across SMB to enterprise, ensure timely responses, and support new formats and inventory opportunities while maintaining strong partner satisfaction.

Qualifications

• 5+ years in customer success, partnerships, account management, ad operations, program management, or a similar client-facing role.
• 2-3+ years healthcare advertising/ad-tech experience.
• 2-3+ years working with SSPs and understanding how SSPs integrate with DSPs.
• Strong knowledge of programmatic concepts including real-time bidding, OpenRTB, header bidding, inventory optimization, and campaign execution.
• Bachelor's degree required.

Responsibilities

• Manage relationships with supply partners across SMB, mid-market, and enterprise accounts.
• Serve as the primary point of contact for partner questions regarding inventory, campaign timelines, revenue, testing, and launch readiness.
• Bridge communication between supply partners and internal demand, ad operations, technical, product, and platform teams.
• Monitor partner monetization and identify opportunities to improve inventory utilization and revenue.
• Support campaign execution and troubleshoot inventory or delivery issues.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.

Skills

Customer success

Partnerships

Account management

Ad operations

Program management

Client-facing communications

Analytical skills

Problem solving

Organizational skills

Education

Bachelor's degree

Tools

SSP platforms

DSP platforms

OpenRTB

Job description

Job Title

Partnerships Success Manager

Location

Hybrid - Short Hills, NJ; onsite preferred with flexibility for 1-2 remote days per week. Candidates must already be local to the area; relocation candidates will not be considered.

Start Date

ASAP; flexible for candidates requiring a notice period.

Duration

Permanent / Full-Time

Compensation Range

$100,000-$120,000/year + 20% annual performance bonus

Benefits

• Health
• Dental
• Vision
• 401K
• PTO

Must be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description

The Partnerships Success Manager will serve as the primary point of contact for supply partners, bridging supply and demand teams to support campaign execution, maximize monetization opportunities, resolve issues, and maintain strong partner relationships.

Day-to-Day Responsibilities

• Manage relationships with supply partners across SMB, mid-market, and enterprise accounts.
• Serve as the primary point of contact for partner questions regarding inventory, campaign timelines, revenue, testing, and launch readiness.
• Bridge communication between supply partners and internal demand, ad operations, technical, product, and platform teams.
• Monitor partner monetization and identify opportunities to improve inventory utilization and revenue.
• Support campaign execution and proactively troubleshoot inventory or delivery issues.
• Communicate technical and operational concepts clearly to both technical and non-technical stakeholders.
• Conduct regular partner meetings, check-ins, and ongoing account servicing.
• Handle ad hoc partner requests and coordinate internal resources to resolve blockers.
• Support new formats, products, inventory opportunities, and strategic initiatives.
• Maintain high partner satisfaction through responsive communication and strong follow-through.

Required Qualifications

• 5+ years of experience in customer success, partnerships, account management, ad operations, program management, or a similar client-facing role.
• 2-3+ years of healthcare advertising/ad-tech experience.
• 2-3+ years of experience working with SSPs and a strong understanding of how SSPs integrate and interact with DSPs.
• Strong understanding of programmatic advertising concepts, including real-time bidding, OpenRTB, header bidding, inventory optimization, and campaign execution.
• Experience supporting publishers, media companies, SSPs, DSPs, or digital advertising platforms.
• Knowledge of the healthcare advertising ecosystem, including EHR and DTC media.
• Strong client-facing communication skills across email, video, and phone.
• Ability to independently manage multiple partners, campaigns, and requests.
• Strong analytical, problem-solving, root-cause analysis, and organizational skills.
• Ability to translate technical concepts for technical and non-technical audiences.
• Demonstrated stability and progression throughout previous roles.
• Bachelor's degree required.

Preferred Qualifications

• Experience with major programmatic advertising platforms or healthcare-focused ad-tech organizations.
• Experience managing healthcare publisher or supply-side partnerships.
• Experience improving inventory performance, monetization, or campaign delivery.
• Experience working within a global advertising or healthcare technology organization.