Partnerships Operations Lead

Smartlyio; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Five weeks PTO and holidays

Healthcare packages

401(k) + equity grants

Volunteer time off

Job summary

Smartly is seeking a Partner Operations Manager to join our Global Partnerships team in New York. You will report to the VP of Partnerships and collaborate with Product, Engineering, Customer Success, Marketing, Sales, and Partner teams to drive operational excellence across platform partnerships.

The role focuses on maintaining trackers, coordinating cross-functional execution, handling partner-related escalations, and delivering insights via Looker dashboards to scale Partnerships initiatives.

Qualifications

• 3–5+ years of experience in Partner Operations or similar operational role in SaaS/tech.
• Exceptional organizational and PM skills with ability to manage multiple initiatives.
• Strong Excel/Google Sheets skills with pivot tables, formulas, reporting and data analysis.
• Experience building and maintaining dashboards in Looker or similar BI tools.
• Experience coordinating cross-functional teams and driving accountability across stakeholders.
• Strong communication skills to simplify complex information for technical and non-technical audiences.
• Experience managing technical bugs, customer escalations, or operational support processes is a plus.
• Proactive, detail-oriented mindset with passion for scalable processes.

Responsibilities

• Operational Program Management: maintain trackers for partner initiatives and milestones, coordinate updates across stakeholders.
• Cross-Functional Coordination: act as operational bridge between Partnerships, Product, Engineering, Customer Success, Marketing and other teams.
• Partner Bug & Escalation Management: manage intake, prioritization, and coordination of partner bugs and escalations.
• Analytics & Reporting: perform operational analysis and build dashboards for visibility into health, progress and issues.
• Process Improvement & Operational Excellence: identify opportunities to improve workflows and documentation and scale processes as the business grows.

Skills

Excel / Google Sheets

Looker dashboards

Cross-functional coordination

Project management

Communication skills

Attention to detail

Tools

Looker

Google Sheets

Job description

Smartly is seeking a Partner Operations Manager to join our Global Partnerships team in New York. You will report to the VP of Partnerships and collaborate with Product, Engineering, Customer Success, Marketing, Sales, and Partner teams to drive operational excellence across platform partnerships.

The role focuses on maintaining trackers, coordinating cross-functional execution, handling partner-related escalations, and delivering insights via Looker dashboards to scale Partnerships initiatives.