Partner Systems & Data Operations Manager

Servicenow; San Diego (CA); On-site; USD 114,000 - 200,000; Full time

Benefits offered by this job

Equity

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking a Manager, Partner Systems & Operations in San Diego to own data, systems, and planning infra for AMS Global Partner & Channels. You’ll ensure CRM data quality, configure systems, and maintain seamless planning tools.

This role requires deep technical expertise in data and systems, with a focus on accuracy and governance. You will manage Anaplan administration, partner master data, and portal configurations while coordinating with Finance, IT, and Sales.

Qualifications

• 5+ years in systems administration, data management, or CRM administration.
• Deep CRM administration expertise (user/profile management, field configuration, data integrity, troubleshooting).
• Advanced data skills: comfortable validating data accuracy.
• Experience with planning/forecasting tools (Anaplan, Workday Planning, or similar).
• Strong problem-solving: diagnose root causes systematically.
• Portal or self-service platform administration experience.
• Excellent documentation and process documentation skills.
• Cross-functional coordination (Finance, IT, Sales, data teams).

Responsibilities

• Data Integrity & Quality: own data accuracy, reconcile discrepancies across records, audit completeness and consistency.
• Dashboard accuracy: investigate CRM-to-dashboard discrepancies and validate data sources.
• Data reconciliation: conduct regular audits, fix missing/incorrect data, remove duplicates.
• Data governance: document standards and naming conventions; train teams on data entry.
• Systems Administration & Configuration: manage field configs, page layouts, record types, user access, permissions, troubleshoot issues.
• Partner Master Data: own partner records, PRL assignments, account hierarchy; audit accuracy.
• Partner Portal: admin access, configurations, workflows, onboarding support.
• Systems integration: ensure clean data flow between CRM, Anaplan, Snowflake, BI tools; troubleshoot gaps.
• Planning Tools & Operational Support: own Anaplan model config, user access, cost centers; support cycles and errors.
• Forecasting support: manage data flows from Salesforce to Anaplan; audit rollup logic and submission process.
• Documentation & training: write runbooks and guides; train teams on tool usage.
• Operational triage: be go-to for sourcing discrepancies, cost center issues, referral fees, and role changes.

Skills

CRM administration

Data quality

Data governance

Anaplan

Workday Planning

Salesforce administration

Troubleshooting

Documentation

Cross-functional collaboration

Education

CRM Admin certification

Tools

Salesforce

Anaplan

Workday Planning

Tableau

Power BI

Snowflake

Job description

ServiceNow is seeking a Manager, Partner Systems & Operations in San Diego to own data, systems, and planning infra for AMS Global Partner & Channels. You’ll ensure CRM data quality, configure systems, and maintain seamless planning tools.

This role requires deep technical expertise in data and systems, with a focus on accuracy and governance. You will manage Anaplan administration, partner master data, and portal configurations while coordinating with Finance, IT, and Sales.