Global Partner Strategy & Operations Lead

Servicenow

Philadelphia (Philadelphia County)

Hybrid

USD 140,000 - 210,000

Full time

14 days+

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Job summary

ServiceNow is seeking a Senior Manager for Partner Strategy & Operations to own AMS Global Partner & Channels operational rhythm. You will oversee forecasting, deal management, and performance management practices, coordinating weekly forecasts, deal reviews, and pipeline health across teams, while driving data accuracy and real-time leadership visibility.

You will also lead hub-level forecasting, dashboards, and weekly rhythms with hub leadership, ensuring consistent execution, pre-buy burndown

Qualifications

8+ years in sales operations, revenue operations, or similar operational roles at scale.
3+ years overseeing execution of forecasting processes, deal management cadences, or performance management infrastructure across multiple teams and geographies.
Deep expertise in sales forecasting, deal review processes, and pipeline health.
Experience with complex, multi-route-to-market go-to-market models. Partner channels or hub-and-spoke organizations are a plus.
Strong analytical mindset. You can pull data, spot patterns, identify root causes, and recommend process improvements.
Advanced proficiency in Excel, data analysis, and BI tools (Tableau, Power BI, Looker, or similar).
Experience with planning/forecasting tools or ability to learn quickly.
Proven ability to influence without direct authority and drive adoption of processes across teams.
Cross-functional collaboration skills. You've worked with Finance, IT, Sales Leadership, and other teams.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Responsibilities

Oversee the consistent execution of AMS GPC's forecasting, deal management, and performance management practices.
Coordinate weekly forecast submission, validation, and rollup; ensure timely, accurate forecasts and data integrity.
Ensure deal review sessions happen consistently across all teams and surface the right insights.
Monitor pipeline health across teams and identify risks or opportunities.
Coordinate quarterly and annual performance management cadence, including MBO setting and rollup reporting.
Collaborate with Data & Systems to ensure dashboards reflect reality and data flows are correct.
Audit execution and coach teams to close gaps and ensure consistency.
Lead hub operations: consolidated forecasting, dashboards, and hub-level performance tracking.
Run weekly operational rhythm with hub leadership to review forecasts and flag issues.
Track pre-buy burndown velocity and ensure hub on pace to meet targets.
Audit partner attribution and classification to prevent forecast distortions.
Consolidate monthly and quarterly attainment and flag risks.