Partner Support Specialist & Program Liaison

Food-Bank-of-the-Rockies-1; Evansville (WY); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Paid time off

401(k) employer match

Health coverage

Bilingual incentive

Job summary

Food Bank of Wyoming seeks a Program Support Associate to assist Hunger Relief Partners with daily operations, training, and platform support in a busy community setting. You will respond to inquiries, manage HelpDesk tickets, and help ensure compliance and smooth onboarding.

The role requires strong communication, multi-tasking, and data-entry skills, with the opportunity to train staff and coordinate calendar schedules across CERES and agency platforms. A high school diploma is required.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2–3 years of customer service or program support experience.
• Familiarity with CRM systems, databases, or HelpDesk platforms.
• Proactive problem solving and ability to multi-task.
• Strong Microsoft Office and online technology skills.

Responsibilities

• Provide outstanding customer service to partner queries via phone or email.
• Create, track, and respond to HelpDesk tickets via multiple channels.
• Assist with onboarding and training of partners and staff.
• Support partner compliance with Feeding America guidelines.
• Manage CERES/Agency Express ordering calendars and scheduling.
• Maintain data accuracy in CERES, Vivery, and CRM.
• Handle confidential information with discretion.

Skills

Customer service

Help Desk

CRM systems

Data entry

Communication

Education

High school diploma or equivalent

Associate degree a plus

Tools

CERES database

Vivery

Link2Feed

Job description

Food Bank of Wyoming seeks a Program Support Associate to assist Hunger Relief Partners with daily operations, training, and platform support in a busy community setting. You will respond to inquiries, manage HelpDesk tickets, and help ensure compliance and smooth onboarding.

The role requires strong communication, multi-tasking, and data-entry skills, with the opportunity to train staff and coordinate calendar schedules across CERES and agency platforms. A high school diploma is required.