Partner Support Pro – Hunger Relief Operations

Food Bank of the Rockies; Evansville (WY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Generous PTO and holidays

401(k) retirement plan with employer/2

Comprehensive health coverage

Job summary

Food Bank of the Rockies is seeking a Program Support Associate to assist Hunger Relief Partners with daily operations, compliance, and platform training. The role serves as a primary contact for inquiries and requires strong customer service and organizational skills.

You will manage HelpDesk tickets, onboarding, staff training, and coordination across CERES, Vivery, and CRM systems while maintaining confidentiality and data accuracy in a fast-paced environment.

Qualifications

• Minimum 2–3 years of customer service or program support experience, including responding to inquiries and resolving concerns
• Familiarity with CRM systems, databases, online platforms, or HelpDesk systems preferred
• Extensive experience using Microsoft Office Suite and online technologies
• Strong customer service orientation

Responsibilities

• Provide outstanding customer service and respond to partner queries or concerns timely and accurately via phone and email
• Create, track, and respond to HelpDesk tickets via phone, email, online, or in person
• Identify Hunger Relief Partners' trending issues/needs and facilitate proactive intervention
• Identify partner issues and report them to management for quick resolution
• Assist with online platforms (Agency Express, Vivery, Link2Feed) and compliance with Feeding America guidelines
• Oversee new partner onboarding process and train staff/volunteers as needed
• Create and design the monthly Hunger Relief Partner newsletter
• Assist Receptionist with greeting guests and Visitors' Log
• Assist Programs Team with data entry, data tracking, and constituent research
• Process agency updates in CERES, Vivery, and CRM
• Monitor Partner Support sites and CERES resources
• Provide backup for Receptionist and support Fresh Food Center calendar

Skills

Customer service

Communication

Problem-solving

Team collaboration

Education

High school diploma or equivalent

Associate degree a plus

Tools

CRM systems

HelpDesk software

Microsoft Office Suite

Job description

Food Bank of the Rockies is seeking a Program Support Associate to assist Hunger Relief Partners with daily operations, compliance, and platform training. The role serves as a primary contact for inquiries and requires strong customer service and organizational skills.

You will manage HelpDesk tickets, onboarding, staff training, and coordination across CERES, Vivery, and CRM systems while maintaining confidentiality and data accuracy in a fast-paced environment.