Partner Support & Site Engagement Specialist

Automatic Data Processing, Inc.; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401K

Generous PTO

Job summary

The Community and Economic Development Association (CEDA) in Chicago, IL is seeking a Partner Support Specialist to manage partner inquiries and conduct on-site visits. You will respond to partner intake site questions by phone and email, document interactions, and help ensure program compliance.

You\'ll conduct on-site visits, perform assessments, deliver refresher training, and maintain strong relationships with partner sites.

Qualifications

• High school diploma or GED equivalent required.
• Minimum 2 years of customer service experience, preferably phone-based.
• Access to reliable transportation for in-person site visits.
• Proficiency with Microsoft Office Suite and CRM/recordkeeping systems.
• Ability to maintain confidentiality and work independently.
• Bilingual fluency in Spanish is a plus.

Responsibilities

• Respond to Partner Intake Site inquiries via phone and email, offering accurate guidance and policy clarification.
• Document and track support interactions, escalating complex issues when needed.
• Provide excellent customer service, identifying trends and recommending process improvements.
• Use technology and platforms to efficiently manage a high volume of communication.
• Conduct on-site visits to assess needs, provide support, and ensure compliance with Energy Services guidelines.
• Perform assessments and audits, provide feedback, and recommend operational improvements.
• Deliver refresher training and help reinforce standards and best practices.
• Maintain strong relationships with Partner Intake Sites through face-to-face engagement.

Skills

Communication

Problem solving

Time management

Customer service

Spanish (bilingual)

Reliable transportation

Education

High school diploma or GED equivalent

Tools

Microsoft Office Suite

CRM/recordkeeping systems

Job description

The Community and Economic Development Association (CEDA) in Chicago, IL is seeking a Partner Support Specialist to manage partner inquiries and conduct on-site visits. You will respond to partner intake site questions by phone and email, document interactions, and help ensure program compliance.

You\'ll conduct on-site visits, perform assessments, deliver refresher training, and maintain strong relationships with partner sites.